Client Solutions Assistant

1 week ago


Poughkeepsie, New York, United States Marshall & Sterling Full time
Job Title: Client Solutions Assistant Customer Service Representative

At Marshall & Sterling, we are seeking a highly skilled and detail-oriented Client Solutions Assistant Customer Service Representative to join our team. This role will provide administrative support for our Group Benefits team, ensuring seamless coordination of client activities within our iNavigator HRIS technology system.

Key Responsibilities:

  • Participate in testing, troubleshooting, and maintenance of HRIS technology and processes
  • Provide prompt and efficient system support, including administrative functions such as reviewing and answering emails and phone calls
  • Serve as a liaison to various service teams to ensure coordination of client activities
  • Database and file management: inputting information quickly and accurately from various sources into computer tracking systems
  • Maintain electronic filing system for documenting client communications
  • Generate, maintain, and manage reports to provide analytical support
  • Build and maintain a favorable and professional work relationship with other staff members
  • Provide additional administrative support for the Group Benefits team as requested
  • Perform other duties and special projects as assigned by manager

Requirements:

  • College degree preferred; high school diploma or equivalent required
  • Experience and knowledge of Microsoft Office programs (Outlook, Word, Excel, PowerPoint) and other computer systems and operations
  • Proficiency with HRIS systems a plus
  • Strong organizational, time management, and attention to detail skills
  • Must maintain professionalism and a positive service attitude

Working at Marshall & Sterling:

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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