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Community Support Intern with Shalom Austin

2 months ago

Austin, Texas, United States Shalom Austin Full time
Position Overview

If you are looking to contribute to a dynamic organization and positively impact the community, consider joining Shalom Austin as an Intake Coordinator Intern with Jewish Family Service.

Compensation
Living Allowance of $884.22, distributed biweekly.

Education Award of $5176.50; awarded upon completion of the term.

Role Summary
The JFS Intake Coordinator Intern will support the intake process for therapy and case management services. This role serves as the initial point of contact for prospective clients, playing a vital role in collecting client information, connecting them to suitable JFS services, and providing referrals to community resources tailored to individual client needs. The intern will deliver client-focused social services within a collaborative community framework. This is a part-time role requiring a total service commitment of 1200 hours (37 hours per week).

Key Responsibilities

Case Management and Financial Guidance
  • Evaluate client needs and financial situations while ensuring access to government benefits and addressing immediate requirements.
  • Identify obstacles to self-sufficiency and assess clients' abilities to find additional resources.
  • Assist clients in creating and managing budgets.
  • Set short-term and long-term objectives and develop individual care plans aimed at stabilizing clients towards self-sufficiency.
Support for Basic Needs
  • Review and assess financial assistance requests based on individual circumstances and established guidelines.
  • Provide additional social services, including advocacy, service linkage, and collaboration with other providers as necessary.
  • Guide clients in navigating eligible services such as SNAP, Medicaid/CHIP, housing, and other relevant resources.
  • Build a network of referrals to various agencies and community resources.
  • Evaluate the effectiveness of referrals for service delivery to agency clients.
Collaboration Efforts
  • Refer clients to counseling when suitable and work alongside all Shalom Austin staff to meet client and community needs.
  • Engage with other institutions and professionals within the Jewish community and the broader Austin mental health and social services network.
  • Coordinate with JFS staff to ensure tasks such as scheduling rides and appointments are completed for each client.
Documentation and Record Maintenance
  • Track and document client progress towards financial and self-sufficiency goals.
  • Uphold client confidentiality at all times.
  • Utilize assessment tools to measure and document client progress.
  • Maintain accurate, detailed, and well-organized documentation for client files.
  • Provide statistical data regarding service delivery.
  • Manage financial aid funds while balancing guidelines with client needs.
Community Engagement and Education
  • Foster positive relationships with community partners and resources.
  • Participate in ongoing outreach and community engagement through psychoeducation, community events, collaboration, and networking.

Qualifications:

  • A high school diploma or equivalent is required.
  • Preference for students pursuing a Bachelor's Degree in Social Work or a related field, or individuals retired from a relevant field.
  • Experience in providing case management services, including interviewing and counseling, assisting individuals in crisis, and facilitating access to human services.
  • Strong time management and excellent written and verbal communication skills are essential.