Bilingual Customer Service Representative

4 weeks ago


Charlotte, North Carolina, United States Maersk Company Limited Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Contact Center Representative. As a key member of our Global Service Center Americas team, you will play a critical role in delivering exceptional customer experiences through inbound and outbound calls.

Key Responsibilities
  • Provide world-class customer service via phone and email, resolving last-mile delivery logistics issues and ensuring customer satisfaction.
  • Coordinate communication between customers, delivery teams, stores, and warehouses to ensure seamless logistics operations.
  • Meet and exceed customer service key performance indicators (KPIs) targets.
Requirements
  • English language proficiency at Level C1 required.
  • High school diploma or equivalent required, with a bachelor's degree preferred.
  • 2+ years of contact center experience, preferably in retail or with knowledge of last-mile logistics and/or transportation, and customer service/direct call handling experience.
  • Ability to work a standard shift between 4:30 AM and 12 AM (Mex) with flexibility to work holidays and weekends.
About Us

Maersk is a global leader in transportation services, operating in 130 countries and employing around 70,000 people. We are committed to a diverse and inclusive workplace and welcome applicants from diverse backgrounds. We offer a competitive compensation and benefits package, as well as opportunities for professional growth and development.



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