Multilingual Medical Information Specialist
2 days ago
We are seeking a highly skilled Medical Information Specialist to join our team at Lifelancer. As a Medical Information Specialist, you will be responsible for providing accurate and timely medical information to clients via phone and email.
Key Responsibilities:- Answer technical questions received by phone, letter, email, and fax in respect of designated products in an accurate, confident, and professional manner.
- Comply with the specific Working Practices as agreed with clients.
- Recognise adverse events and defective product reports and handle and report these in strict compliance with agreed ProPharma SOPs and WPs.
- Translate English documents into the target language or vice versa and deliver these translated responses either on the phone or in writing and quality check these.
- Use existing standard responses to prepare medical information correspondence (via client databases) or take responsibility for liaising with the Medical Information Support Services (MISS) department to request the generation of medical information correspondence.
- Log all enquiries in an accurate, comprehensive, and timely fashion.
- Manage confidential information in line with Data Privacy regulations.
- Maintain awareness of and ensure compliance with the legal requirements and professional guidelines associated with the provision of medical information on behalf of the Pharmaceutical Industry.
- Perform quality checks on Adverse Events Product Quality Complaints correspondence to ensure accuracy in all areas of the job.
- A completed Pharmacy or life science degree.
- Mother tongue/C1 level in target language and fluency in English.
- Strong translation skills.
- Excellent phone manner.
- Ability to manage a busy workload and prioritise.
- Attention to detail.
- Ability to work unsupervised.
This is a great opportunity for someone who is familiar with a call centre environment and looking to expand their knowledge of the pharmaceutical industry or a brand new graduate looking to start their career in life sciences.
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