Operations Support Specialist

5 days ago


Juneau, Alaska, United States Wells Fargo Bank Full time

We are seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. Estimated Salary: $20.00 - $27.69 per hour.

About this role:

This position is responsible for supporting customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. The ideal candidate will have strong customer service skills and be able to work in a fast-paced environment.

Key responsibilities:
  • Support customer experience through accurate transaction processing and digital solution sharing
  • Minimize risks under established policies
  • Perform routine to moderately complex transactional tasks efficiently
  • Support branch manager in operational tasks and scheduling
Requirements:
  • 2+ years of customer service and issue resolution experience or equivalent
  • Ability to provide strong customer service and listen to customer issues
  • Ability to educate customers on technology and mobile banking options
  • Cash handling experience
Benefits:

Wells Fargo provides comprehensive benefits including 401(k) Plan, Paid Time Off, Parental Leave, and more. Visit Benefits - Wells Fargo Careers for details.



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