Account Services Specialist
1 month ago
We are seeking a highly skilled and experienced Account Services Specialist to join our team at the City of Gillette. As a key member of our finance department, you will be responsible for managing customer accounts, providing exceptional customer service, and ensuring the efficient operation of our utility billing system.
Key Responsibilities- Manage customer accounts, including establishing, maintaining, and closing utility service accounts
- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Collect and analyze utility meter data, identifying inaccuracies and meter failures
- Process customer account payments, balancing cash drawers and receipts for daily transactions
- Manage high-volume phone calls and emails, responding to customer inquiries and resolving issues
- Initiate work orders and schedule appointments for utility billing accounts
- Establish and maintain customer payment agreements and special conditions
- Resolve customer issues and concerns, providing clear explanations of charges and policies
- Bulk water account establishment, collection of consumption amounts, and creation of reports for monthly billing
- Scan and file documents in an organized manner for future records retention
- Execute credit checks for new customers and collections of bad debt accounts, working in conjunction with 3rd party collection services
- Possession of a high school diploma or GED
- Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years
The work is typically performed while sitting at a desk, table, or vehicle. The work is typically performed in an office and outdoors, occasionally in cold or inclement weather while performing the meter reading responsibilities.
BenefitsThe City of Gillette is committed to our employees and is pleased to offer an excellent benefits package to all regular full-time and eligible part-time employees. This benefits summary will help you make informed decisions regarding you and your family's well-being.
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