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Front Desk Representative

2 months ago

Tucson, Arizona, United States free-classifieds-usa Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the JW Marriott Tucson Starr Pass Resort & Spa. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring a smooth and memorable stay for our guests.

Responsibilities

  • Process guest arrivals and departures, ensuring a seamless check-in and check-out experience
  • Provide personalized service and support to guests, addressing their needs and concerns in a timely and professional manner
  • Manage guest requests and complaints, escalating issues to management as needed
  • Collaborate with other hotel departments to ensure a cohesive and efficient guest experience
  • Maintain a clean and organized front desk area, adhering to hotel standards and protocols

Requirements

  • High school diploma or equivalent required; hospitality or customer service experience preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues
  • Ability to work in a fast-paced environment, with a focus on providing exceptional guest service
  • Basic math skills and accuracy with handling cash and credit transactions
  • Ability to stand for long periods, move around the hotel, and lift up to 10 pounds

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance