Assistant General Manager

6 days ago


Tampa, Florida, United States EmergencyMD Full time
About the Role

We are seeking a dynamic and service-driven Assistant General Manager to join our team at EmergencyMD. As a key member of our branch office location, you will assist and support the General Manager in the overall management of all aspects of the branch, including sales, coordination of third-party installation vendors, and customer service.

Key Responsibilities
  • Drive sales and positively impact branch revenue performance
  • Manage, coach, and monitor Independent Contractor Sales Representative performance
  • Lead weekly educational sales meetings to drive sales performance and ensure representative's knowledge base
  • Perform on-site and in the field, sales classes focused on conveying sales strategy, company philosophy, and organizational procedures
  • Assist in onboarding contractors
  • Address and resolve escalated customer issues to ensure timely, satisfactory settlement
  • Perform site visits for service issues or to verify the quality of installation vendor's work
  • Fill in for GM during planned or unplanned time off, high-volume periods, etc.
Requirements
  • 3+ years of related experience including experience driving performance and leading teams
  • In-home sales experience preferred
  • Experience within the home improvement industry preferred but not required
  • Familiarity with diverse flooring products (hardwood, carpet, tile, laminate, etc.) is a plus
  • BA/BS or equivalent combination of education and experience preferred
  • Must possess a valid driver's license and acceptable driving record
  • Basic MS Office skills (Excel, Word, PowerPoint, and Outlook)
  • Must be able to effectively articulate and train one on one or small groups
What We Offer
  • Casual work environment
  • Team building events such as doughnut day, holiday luncheons, barbecues, etc.
  • Medical Insurance with several plan options including a Health Savings Account
  • Prescription Drug Coverage
  • Dental Insurance
  • Vision Insurance
  • Life Insurance and AD&D
  • Short-term & Long-term Disability
  • Ancillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...
  • Paid Holidays
  • Vacation time that grows with years of service
  • Sick time
  • An employee discount purchasing program


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