Customer Service Representative
1 day ago
We are seeking a highly skilled Customer Service and Support Associate to join our team at PrideStaff. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving issues efficiently, and providing vital support to ensure seamless operations.
Key Responsibilities:
• Develop and maintain strong relationships with factories, service agents, and customers to resolve issues promptly and efficiently.
• Communicate order information, availability, pricing, and tracking to customers and manufacturers, as well as general information to sales representatives.
• Model and deliver a distinctive and delightful customer experience, solving problems with a sense of urgency.
• Manage acknowledgements and invoices in our CRM system, ensuring accurate and timely data entry.
• Provide courteous, fair, friendly, and efficient service to customers via phone, email, and other communication channels.
Requirements:
• Proficient computer skills with a willingness to learn new programs as needed.
• Excellent time management skills, with the ability to prioritize tasks and meet deadlines.
• Exceptional problem-solving skills, with the ability to think critically and resolve complex issues.
• Ability to work in a fast-paced environment, with a strong focus on teamwork and collaboration.
• 2-3 years of customer service experience, with a proven track record of delivering exceptional results.
Preferred:
• Experience in the food service industry, with a strong understanding of the sector's unique challenges and opportunities.
Benefits:
We offer a comprehensive benefits package, including health insurance, dental insurance, vision insurance, 401(k), and paid time off, to support your overall well-being and career growth.
Compensation:
The salary for this role is up to $55,000 per year, with opportunities for growth and advancement based on performance.
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