Outpatient Behavioral Health Associate
7 days ago
Job Title: Customer Service Representative
Department: Outpatient Behavioral Health
Job Summary
This Customer Service Representative role is a critical position within our Outpatient Behavioral Health department. As a key member of our front desk team, you will be responsible for providing exceptional customer service, medical screening, and appointment check-in services.
Key Responsibilities
- Customer Service:
- Providing exceptional customer service to patients, employees, and visitors
- Responding to customer inquiries and resolving issues
- Medical Screening and Appointment Check-in:
- Conducting medical screenings and appointments check-in
- Maintaining accurate records and reports
- Lobby Supervision:
- Supervising the outpatient behavioral health lobby
- Maintaining a safe and welcoming environment
Requirements
To be successful in this role, you will need:
- A high school graduate or equivalent, with business school or formal secretarial training a plus
- One to two years' experience in a healthcare setting preferred
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Knowledge of office equipment and software
Work Environment and Physical Demands
This role is based in an office setting, with regular exposure to the public. You will be required to stand, walk, sit, and lift as part of your duties.
Salary and Benefits
We offer a competitive salary range of $17.25 - $25.00 per hour, based on experience, skills, and education. Our benefits package includes paid time off, comprehensive health insurance, and retirement savings options.
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