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Lead UX/UI Designer

2 months ago

Richmond, Virginia, United States Capital One Full time
About the Role

Capital One is seeking a highly skilled Lead UX/UI Designer to join our team. As a key member of our design organization, you will play a critical role in shaping the customer experience across our digital products.

Key Responsibilities
  • Strategy & Planning
    • Collaborate with cross-functional teams to identify customer and business needs, and develop design solutions that meet those needs.
    • Engage in portfolio prioritization to help set the strategy and product roadmap for the team.
    • Manage shifting priorities to provide clear direction and input on product prioritization and support early product definition.
    • Advocate for the customer through human-centered design methods, including discovery, research, and user testing.
    • Champion prioritization of design-centered product enhancements grounded in research and analysis.
    • Work with partners and teams across various geographies.
    • Emphasize an experience mindset, recognizing its importance to the work and the results.
  • Leading & Developing Teams
    • Build and lead successful teams through career development, mentoring, coaching, and elevating others.
    • Guide team members in strategy, research, alignment, analysis, design critiques, and design execution tasks.
    • Navigate conflict resolution within your team and across projects, teams, and partner relationships.
    • Participate in hiring by reviewing resumes, conducting interviews, and attending consensus.
  • Discovering & Delivering
    • Support early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities.
    • Demonstrate familiarity with design tools to deliver concepts and enable successful collaboration across teams.
    • Drive end-to-end product design by working with researchers to understand customer needs and define opportunities through usability and empathy studies.
    • Analyze data trends, frame problems, and define insights to serve customer needs.
    • Create process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes.
    • Plan and facilitate workshops with internal and external stakeholders to align with business needs.
    • Design within existing standards and contribute to our internal design system, best practices, and guidelines.
    • Storytell through business acumen and present visual concepts to various stakeholders.
    • Create high-fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues.
Requirements
  • At least 6 years of experience in UX design.
  • Experience designing for cross-channel experiences.
  • Experience working with various business partners and delivering outcomes.
  • Familiarity with design and prototyping tools, such as Adobe Products, Sketch, and/or Figma.
  • Familiarity with working and contributing to an established design system.
  • Experience managing a cross-functional team.