Senior UX/UI Design Researcher

1 week ago


Richmond, Virginia, United States Capital One Full time
Job Summary

We are seeking a Senior UX/UI Design Researcher to join our team at Capital One. As a key member of our Design team, you will be responsible for leading user research, measuring impact, and developing strategies using the latest technologies, including generative AI.

Key Responsibilities
  • Collaborate with design, technology, product, and business teams to create intuitive and engaging customer experiences across multiple projects simultaneously.
  • Translate findings into insights that guide experience and product decisions.
  • Lead and shape early product definitions with formative and foundational research.
  • Engage in portfolio prioritization to help set the research strategy and roadmap for the team.
  • Manage through open-ended problems and support early product definition.
  • Advocate for the customer through human-centered research methods.
  • Define standards and best practices for how research is done.
  • Champion the prioritization of research and analysis as a basis for making design-centered product enhancements.
  • Work with partners and teams across various geographies.
  • Embrace and advocate for an experience mindset - this is as important to the work as the results.
Requirements
  • Master's degree in social sciences, human factors, cognitive science, human-computer interaction, or behavioral economics.
  • At least 7 years of experience with user, product, or market research.
Preferred Qualifications
  • Ph.D. or certifications in a design or research-related field.
  • Experience working with agile and legal teams.
  • Familiarity with conducting and analyzing research for cross-channel experiences.
  • Experience working with various business partners and delivering outcomes.
  • Experience managing a cross-functional team.

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