UX Research Lead

10 hours ago

Richmond, Virginia, United States RIT Solutions, Inc. Full time
Job Title: UX Research Lead

RIT Solutions, Inc. is seeking a highly skilled UX Research Lead to join our team. As a key member of our data management domain, you will be responsible for protecting data, analyzing tools and infrastructure, and managing services to ensure seamless data management.

Key Responsibilities:
  • Conduct user research at all stages from discovery to validation, using various methods to understand customers and their relationship to our products.
  • Approach business and customer problems with user goals in mind.
  • Understand and apply the right quantitative and qualitative methods given the circumstances.
  • Actively monitor and analyze research, data, and trends from internal sources, academic institutions, and industry reports to inform and improve our approach.
  • Collaborate to define intent, development, testing, and refinement of prototypes, as well as drive future design and strategy based on metrics gathered.
  • Distill findings into clearly articulated and actionable insights that stakeholders can use.
  • Present research plans and findings with various audiences, from designers to business executives.
  • Guide teams on how best to apply findings using illustrative frameworks.
  • Create energy and investment in research by sharing early and often with different audiences.
  • Help designers and non-designers understand and apply research findings.
  • Effectively manage multiple stakeholders' interests, priorities, and expectations and lead teams to craft a rigorous and relevant research agenda.
Requirements:
  • At least 5 years' experience as a Design Researcher in a business or consulting capacity.
  • At least 2 years' experience managing project teams.
  • Have a track record of working with teams of various stakeholders, including designers, researchers, strategists, product managers, tech partners, and senior leadership.
  • Understand the difference between Design Research and Market Research and have experience collaborating on initiatives between these teams.
  • Have experience guiding teams to employ the best research methods for the problem, employing strategies to address stakeholder pushback.
Preferred Qualifications:
  • Master's degree or equivalent professional experience.
  • 5+ years of usability testing and user experience research.
  • Experience teaching: design thinking, human-centered design, design research.

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