Lead Client and Colleague Support Specialist
3 weeks ago
At CVS Health, we're committed to delivering exceptional service to our clients and colleagues. As a Client and Colleague Support Lead, you'll play a vital role in ensuring our clients receive superior support and that our team members are empowered to succeed.
Key Responsibilities
- Manage client grievances and provide timely resolutions
- Support the team in completing tasks and ensuring efficiency
- Lead by example and promote a culture of inclusion and diversity
- Collaborate with the Supervisor and Senior Assistants to achieve team goals
Requirements
- 1+ years of experience in retail healthcare or a high-volume call center
- Strong leadership and organizational skills
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
Preferred Qualifications
- Bilingual in Spanish
- Previous leadership experience
- Training delivery, public speaking, or other comparable experience
What We Offer
At CVS Health, we're committed to providing a comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, and employee stock purchase plan. We also offer paid time off, paid holidays, and a fully-paid term life insurance plan.
We're an equal opportunity and affirmative action employer, and we welcome applications from diverse candidates. If you're passionate about delivering exceptional service and leading a team, we encourage you to apply for this exciting opportunity.
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