Patient Support Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled Patient Support Specialist to join our team at Integrated Resources, Inc. (IRI). As a Patient Support Specialist, you will play a critical role in providing patient healthcare services, enabling access to care for prescription medications.
Key Responsibilities:
- Under the supervisor's direction, you will be responsible for interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our client's copay assistance programs.
- You will be part of a highly concierge 'white glove' service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client's copay assistance programs.
- You will respond to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care, and reimbursement needs.
- You will focus on patient empathy and the consumer experience to assure our patients of ease of use of program goals and ultimately drive access to care and medication adherence.
- You may also process claims and/or answer phones based on volume.
- You will refer requests for escalation as needed and engage other internal areas such as Program Management, IT, and other Patient Support teams to resolve issues.
- You will perform other assignments as needed.
Requirements:
- High School or GED required
- 1+ years in healthcare or case management experience in a high-volume contact center environment or similar environment preferred
- Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred)
- Call Center operating metrics and performance management experience (a plus)
- Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus)
- You will be trained to support programs, clients, and/or job functions as appropriate
- Some experience with any Third-Party system (SelectRx, Pro-Care, FSV) (a plus)
- Experience with Call Center software (Five9, In-Contact, or similar) (a plus)
- Fluent in English/Spanish (a plus).
- Communication skills: ability to convey information in easy-to-understand language. Actively listens; Uses writing effectively to create documents; uses correct spelling, grammar, and punctuation
- Customer Focus: high level of empathy and emotional intelligence; Focuses on the opportunity to service patients with a high level of empathy
- Adaptability: Adapts to a variety of situations efficiently and effectively navigates situations
-
Patient Support Specialist
4 weeks ago
Pittsburgh, Pennsylvania, United States Blink Health Full timeJob SummaryBlink Health is a rapidly growing healthcare technology company that aims to make prescriptions accessible and affordable to everyone. As a Patient Support Specialist, you will play a crucial role in providing top-notch patient care and support to patients, doctors, and insurers.Key ResponsibilitiesResolve routine and new issues with patients,...
-
Radiology Support Specialist
4 weeks ago
Pittsburgh, Pennsylvania, United States RAYUS Radiology Full timeAt RAYUS Radiology, we are seeking a Radiology Support Specialist I to provide exceptional service to healthcare facilities, patients, and internal and external customers.The ideal candidate will be responsible for receiving, reviewing, and verifying information, resolving problems, fulfilling requests, and performing database queries to optimize radiologist...
-
Patient Support Coordinator
4 weeks ago
Pittsburgh, Pennsylvania, United States ConnectiveRx Full timeOverview:The primary purpose of this role is to facilitate effective communication between physicians, medical office staff, and internal medical staff to support patient hub services. This involves engaging in regular communication, managing issue tickets, and coordinating patient enrollment activities. As a Patient Support Specialist, you will work...
-
Medical Support Specialist
4 weeks ago
Pittsburgh, Pennsylvania, United States Concentra Full timeJob Summary: We are seeking a highly skilled Medical Support Specialist to join our team at Concentra. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and supporting our clinical team.Key Responsibilities:Perform routine medical and testing procedures under direct supervision of the treating clinician.Support...
-
Medical Support Specialist
4 weeks ago
Pittsburgh, Pennsylvania, United States Highmark Health Full timeJob SummaryWe are seeking a highly skilled Medical Support Specialist to join our team at Highmark Health. As a Medical Support Specialist, you will play a vital role in supporting the activities of our practice by providing administrative and clinical support and coordinating daily operations.Key ResponsibilitiesCoordinates and oversees clerical and...
-
IT Support Specialist
1 month ago
Pittsburgh, Pennsylvania, United States Pennsylvania Western Federal Public Defender Full timeJob Details for IT Support SpecialistCourt Name/Organization: Pennsylvania Western Federal Public DefenderOverview of the Position:The IT Support Specialist will work in a team environment to provide timely end-user support and ensure that office systems and networks are operating securely, efficiently, and effectively.The successful applicant will assist...
-
Nursing Assistant
4 weeks ago
Pittsburgh, Pennsylvania, United States UPMC Full timeJob Title: Nursing Assistant - Patient Care SpecialistAt UPMC, we are committed to providing exceptional patient care and a supportive work environment for our nursing assistants. As a Nursing Assistant - Patient Care Specialist, you will play a vital role in delivering high-quality care to our patients and their families.Responsibilities:Provide routine...
-
Medical Support Specialist
1 month ago
Pittsburgh, Pennsylvania, United States Concentra Full timeOverviewAt Concentra, we are seeking a skilled Medical Support Specialist to join our patient care team. As a vital member of our team, you will play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time.The Medical Support Specialist is responsible for performing...
-
Recovery Support Specialist
4 weeks ago
Pittsburgh, Pennsylvania, United States Pennsylvania Organization for Women in Early Recovery Full timeRecovery Support SpecialistAt Pennsylvania Organization for Women in Early Recovery, we are seeking a dedicated Recovery Support Specialist to join our team. As a Recovery Support Specialist, you will play a vital role in providing on-going recovery support services to women in active addiction or early recovery.Key Responsibilities:Provide on-going recovery...
-
Operations Support Specialist
4 weeks ago
Pittsburgh, Pennsylvania, United States Insight Global Full timeJob Title: Operations Support SpecialistAbout the Role:We are seeking an experienced Operations Support Specialist to join our team at Insight Global. As an Operations Support Specialist, you will play a critical role in ensuring the smooth and efficient functioning of our organization.Key Responsibilities:Provide essential administrative and technical...
-
Hospital-Based Recovery Support Specialist
4 weeks ago
Pittsburgh, Pennsylvania, United States Gateway Rehab Full timeHospital-Based Certified Recovery SpecialistGateway Rehab is seeking a dynamic and compassionate individual to join our team as a Hospital-Based Certified Recovery Specialist. This part-time position is located in Mt. Lebanon, PA, and requires a strong understanding of addiction and recovery.Key Responsibilities:Provide support and assistance to patients in...
-
Pharmacy Technician
1 week ago
Pittsburgh, Pennsylvania, United States UPMC - Pittsburgh Medical Center Full timeMedical Support Specialist - Pharmacy TechnicianUPMC Pittsburgh Medical Center is seeking a skilled Medical Support Specialist - Pharmacy Technician to join our team. As a key member of our pharmacy team, you will play a vital role in providing exceptional patient care and ensuring the safe and efficient preparation and distribution of medications.Key...
-
Clinical Healthcare Support Specialist
4 weeks ago
Pittsburgh, Pennsylvania, United States Favorite Healthcare Staffing Full timeJob Title: Clinical Healthcare Support SpecialistAbout the Role:We are seeking a skilled Clinical Healthcare Support Specialist to join our team in Pittsburgh, PA. As a key member of our orthopedic group, you will be responsible for providing exceptional support to our physicians and patients.Responsibilities:• Assist physicians with outpatient...
-
Residential Support Specialist
3 weeks ago
Pittsburgh, Pennsylvania, United States Community Human Services Full timeJob Title: Residential Support SpecialistJob Summary:The Residential Support Specialist provides direct care and supportive services to residents in the Community Human Services Residential programs. This role involves working with residents to develop and achieve their goals, providing case management, and facilitating opportunities for residents to connect...
-
Patient Care Specialist ICU Technician
4 weeks ago
Pittsburgh, Pennsylvania, United States UPMC Full timeJob Summary:UPMC is seeking a Full-Time Patient Care Technician - Specialist to support their ICU 4800 Unit. As a valued member of our team, you will provide patient care including assisting with patient procedures and activities of daily living. You will also assist with physical, respiratory, and cardiopulmonary therapies. The ideal candidate will have a...
-
Paraprofessional Support Specialist
4 weeks ago
Pittsburgh, Pennsylvania, United States Soliant Full timeParaprofessional Support SpecialistWe are seeking a dedicated Paraprofessional Support Specialist to provide essential support services to students in a school setting. This rewarding role involves working with students from kindergarten to 12th grade, providing guidance and support to ensure their academic success.Key Responsibilities:Provide individualized...
-
Recovery Support Specialist
4 weeks ago
Pittsburgh, Pennsylvania, United States POWER Full timeRecovery Support SpecialistAt POWER, we are committed to providing quality gender-responsive, trauma-informed treatment and recovery supportive services to women with substance use and co-occurring disorders.The Recovery Support Specialist provides on-going recovery support to high-risk women, including those involved with CYF or the criminal justice system,...
-
IT Support Specialist
1 month ago
Pittsburgh, Pennsylvania, United States Saxon Global Full timeJob Summary: We are seeking a skilled IT Support Specialist to join our team at Saxon Global. The ideal candidate will have experience with Windows upgrades and a strong work ethic. Key Responsibilities: * Perform Windows 11 in-place upgrades for 75,000 Windows devices at a financial client * Work closely with leads and team members to upgrade devices in...
-
IT Support Specialist
4 weeks ago
Pittsburgh, Pennsylvania, United States Insight Global Full time**Job Summary:**We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Insight Global. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients and internal stakeholders.Key Responsibilities: Troubleshoot and resolve technical issues related to computer...
-
Family Support Specialist
4 weeks ago
Pittsburgh, Pennsylvania, United States Allegheny Family Network Full timeJob OverviewAllegheny Family Network (AFN) is seeking a Family Support Specialist to provide on-one support to families navigating the behavioral health system. Key Responsibilities:Provide emotional support and guidance to families raising children with mental or behavioral health concerns.Help families identify needs and goals, provide information and...