Front Desk Associate

2 weeks ago

San Diego, California, United States Scenthound Full time
About the Position

The Sales & Front Desk Associate is a key role at Scenthound, focused on driving membership sales while delivering exceptional customer service to every dog owner.

Key Responsibilities
  • Drive membership sales through health and wellness education and promotions
  • Meet key performance indicators, including average ticket price and rebook ratio, through memberships, services, and retail sales
  • Develop membership leads and follow up with potential members to increase sales
  • Answer phone calls, schedule customer appointments, and manage customer profiles and records
  • Manage cash drawer and handle daily cash transactions
  • Resolve customer concerns and retain memberships through excellent customer service
  • Adhere to Scenthound's sanitary and cleaning practices to maintain a clean and presentable reception area
Requirements
  • Confidence in selling services and products, with a passion for sales and customer service
  • Ability to connect with customers and provide outstanding customer service, both in person and over the phone
  • Effective communication with team members and dog owners
  • Ability to learn and promote Scenthound's products and services, and speak to the company's values and culture
  • Independently solve problems using Scenthound's values and culture as a guide
  • Attention to detail and time-management skills to schedule appointments efficiently
Benefits
  • Competitive hourly base pay, plus tips and sales bonuses
  • Total compensation of $22-27/hour, with opportunities for base pay increases and merit-based pay raises
  • Paid vacation and complimentary service membership

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