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Radiology Front Office Associate

2 months ago

Kirkland, Washington, United States Center For Diagnostic Imaging Full time
Float Front Office Associate Job Description

RAYUS Radiology, formerly Center for Diagnostic Imaging, is seeking a skilled Float Front Office Associate to join our team. As a key member of our front office staff, you will be the first point of contact for patients and referring professionals, providing exceptional customer service and ensuring a seamless experience.

Key Responsibilities:
  • Registration: Greet and check-in patients, register demographic information, and process payment plans and copays.
  • Phone Handling: Answer phones and handle calls in an efficient and friendly manner, fielding calls appropriately for center associates.
  • Liaison: Act as a liaison between technologists and patients waiting for exams, relaying messages regarding scanner status and other clinic information.
  • Follow-up: Follow up on unread exams and maintain the front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office clean up.
  • Scheduling & Insurance: Schedule patients, enter orders, and maintain an up-to-date and accurate database on all current and potential referring physicians.
  • Release of Information: Handle release of information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies, following company guidelines.
Requirements:
  • High school diploma or equivalent.
  • Microsoft Office Suite experience.
  • 1-2 years customer service experience.
  • Proficient with using computer systems and typing.
  • Valid driver's license and proof of current insurance.

RAYUS Radiology is committed to delivering clinical excellence in communities across the U.S., driven by our compassionate, safe, and cost-efficient care, and superior service to referring providers and patients. We bring brilliance to health and wellness.