Clinical Manager

2 days ago

South Portland, Maine, United States Concentra Full time
Job Title: Clinical Manager - Occupational Medicine

Job Summary:

We are seeking a highly skilled Clinical Manager to join our team at Concentra. As a Clinical Manager, you will be responsible for providing primary medical direction and coordination of professional healthcare services in a clinical setting. You will work under the direction of the Regional Medical Director, consistent with Concentra's medical protocols and in accordance with Concentra policies, practices, procedures, and applicable regulations.

Key Responsibilities:

  • Provide direct patient care, lead by example, and create an exceptional patient experience.
  • Manage medical treatment activities of the center and coordinate activities with other centers.
  • Create an environment of clear responsibility, authority, autonomy, and accountability that energizes and encourages staff to perform at their personal best.
  • Mentor back-office staff to enhance existing competencies and develop new ones through education/training opportunities.
  • Assure support staff properly implements clinical policies and procedures.
  • Ensure documentation in the medical record is timely and reflects appropriate assessments and reassessments specific to patient needs.
  • Meet with the Regional Medical Director and/or Area/Associate Medical Director on regular bases to discuss quality of patient care and reviews medical policies, procedures, records, and performance of the center.
  • Assure compliance with licensure, certification, and accreditation.
  • Participate in the hiring process for Center Administrators, Therapists, and back-office personnel prior to offer of employment being extended.
  • Provide budgetary report to guarantee medical responsibility can be adequately met by operations.
  • Sponsor inter-disciplinary collaboration through personally demonstrated attributes of leadership.
  • Analyze reports, test findings, results of examinations, and diagnoses condition; prescribe or administer treatment; oversee maintenance of case histories, health examination reports, and other medical needs.
  • Develop, implement, and monitor medical surveillance protocols for client companies.
  • Participate with the Therapy Director in the orientation of all new center therapists.
  • Facilitate the development of a team approach of medical care between the therapist and the Clinical Manager.
  • Work with the Center Therapy Director and the center Therapy team to implement 'best practice patterns'.
  • Interact with outcome assurance to assure cases are being managed by the medical staff in an efficient and appropriate manner.
  • In Center Leadership Meetings, review clinical effectiveness, occupational reports, and plans for clinic growth and development.
  • Meet with employers to discuss health and safety needs, and to conduct workplace walk-through and other on-site assessments, which develop effective client relations.
  • Communicate with client representative upon seeing employer patients for initial injuries and change of status.
  • Participate in the development and presentation of educational programs to the client base.
  • Participate in new business development.
  • Actively respond to client needs, requests, concerns, and complaints.
  • Provide excellent customer service to all patients, clients, and peers while incorporating Orange Book values.
  • Dedicated to exceeding customer and patient expectations as measured by NPER/NPS/TATs.
  • Ensure accuracy when completing, executing tasks, and performing quality assurance checks.
  • Ensure accurate, concise, timely, and complete documentation of results and paperwork.
  • Provide an excellent, compassionate, and warm patient experience regardless of patient volume.
  • Ability to manage time, prioritize, and multi-task in a busy environment.
  • Ability to adapt to changing business needs such as scheduling and working additional/different hours/shifts when appropriate.
  • Ability to consistently deliver quality care in a busy clinical environment.
  • Takes action to assist in other areas and to do what is needed to ensure an excellent patient experience.
  • Seeks out opportunities for additional clinical training and self-development in order to consistently provide quality care.
  • Effectively communicates with all patients, clients, supervisors, and peers while incorporating Orange Book values.
  • Listens to and understands internal and external client needs in order to act and address.
  • Committed to personal excellence and understands how daily work contributes to center operation.
  • Holds self and others accountable. Is willing and able to assist others in order to achieve results.

Qualifications:

  • Graduate of an accredited Nurse Practitioner or Physician Assistant program or passed the Physician Assistant National Certifying Examination (PANCE).
  • Current licensed nurse practitioner or physician assistant in the state where employed and in accordance with state laws of practice and must maintain the work state nurse practitioner or physician assistant licensure throughout the course of employment.

Job-Related Experience:

  • Customarily has at least two or more years of experience in occupational medicine, urgent care, or an emergency setting.

Job-Related Skills/Competencies:

  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism.
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
  • Demonstrated knowledge of occupational medicine requirements (state specific).
  • Demonstrated working knowledge of clinical operations.
  • Knowledge of laws and regulations that govern delivery of rehabilitation services.
  • Knowledge of worker's compensation and clinical procedures and all processes involved in the delivery of quality care.
  • Demonstrated excellent communication skills.
  • Demonstrated willingness to participate in Continuing Medical Education.
  • Leadership skills and management accountability.
  • Skilled in the treatment of minor trauma injuries and orthopedic injuries.
  • Knowledge of techniques and information needed to diagnose and treat human injuries.
  • Speaking to effectively convey information to colleagues, peers, patients, or clients.
  • Problem sensitivity.
  • Judgment and decision making.
  • Instructing skills to teach others.
  • Customer and personal service knowledge including needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Social perceptiveness.
  • Active listening.
  • Documenting and recording information.

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