Customer Experience Specialist

19 hours ago


Orchard Park, New York, United States Legends Full time
Job Title: Customer Service Representative

Legends is a leading provider of retail and merchandising solutions, and we're looking for a skilled Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

About the Role:
This role requires a highly motivated and customer-focused individual who can provide outstanding service to our guests. The successful candidate will be responsible for recommending and selecting merchandise, handling cash transactions, and maintaining a clean and organized store environment. Additionally, they will work to identify opportunities to increase sales and drive business growth.

Main Responsibilities:
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues promptly and professionally.
  • Recommend and select merchandise based on guest preferences and needs.
  • Process cash transactions accurately and efficiently, handling cash and operating a point-of-sale system.
  • Maintain a clean and organized store environment, restocking shelves and disposing of waste as needed.
  • Identify opportunities to increase sales and drive business growth, suggesting promotions and displays to management.

Requirements:
To succeed in this role, the candidate must have excellent communication and interpersonal skills, be able to work effectively in a fast-paced environment, and have a strong attention to detail. A high school diploma or equivalent is required, and previous retail experience is an asset. The ideal candidate should be 18 years or older and have a positive attitude towards customer service.

Salary Range:
$40,000 - $50,000 per year, commensurate with experience. Legends offers a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, paid vacation, and a 401k plan.

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