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Support Technician I
2 months ago
Requirements:
A Bachelor's degree in a relevant discipline is preferred. Experience in clerical or administrative roles that are progressively responsible and closely related to information technology is essential.
Proven expertise, skills, and competencies to effectively carry out the responsibilities of the role, which includes routine utilization of automated software, as well as proficiency in word processing, data entry, and report generation.
Experience in providing support for desktop systems within a virtual environment is required. Capability to maintain, troubleshoot, and manage printing, scanning, and other multifunctional networked devices is necessary. Adequate experience in supporting mobile devices such as smartphones, tablets, and laptops is also important. A fundamental understanding of TCP/IP, Active Directory (including user creation/deletion and password resets), and antivirus principles is expected.The ideal candidate must demonstrate maturity, responsibility, poise, organization, and attention to detail.
Integrity, tact, sound judgment, initiative, and the ability to collaborate with a diverse range of individuals are essential traits.
Willingness to learn the fundamentals of the PACTS Probation software system is required. The ability to adhere to detailed instructions and manage multiple tasks simultaneously is crucial.