IT Support Specialist

1 month ago


Tyler, Texas, United States Texas Eastern Probation and Pretrial Services Full time

Job Summary

We are seeking a highly skilled and motivated IT Technician I to join our team at Texas Eastern Probation and Pretrial Services. The successful candidate will possess a strong background in information technology and be able to provide technical support and assistance to our staff.

Key Responsibilities

  • Provide technical support and assistance to staff members, including troubleshooting and resolving technical issues with desktops, laptops, and mobile devices.
  • Install, configure, and maintain computer systems, software, and hardware.
  • Assist with the setup and maintenance of network devices, including routers, switches, and firewalls.
  • Provide training and support to staff members on the use of new technologies and software.
  • Collaborate with other IT staff members to resolve complex technical issues and implement new technologies.

Requirements

  • Bachelor's degree in a related field, such as computer science, information technology, or a related field.
  • At least 2 years of experience in a technical support role, preferably in a probation and pretrial services setting.
  • Strong knowledge of computer systems, software, and hardware, including operating systems, networking protocols, and security measures.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff members at all levels.
  • Ability to work independently and as part of a team, with a strong attention to detail and a commitment to delivering high-quality results.

Preferred Qualifications

  • Experience with probation and pretrial services software systems, including PACTS.
  • Knowledge of TCP/IP, Active Directory, and anti-virus concepts.
  • Ability to learn new technologies and software quickly.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.


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