IT Support Specialist
1 month ago
Job Summary
We are seeking a highly skilled and motivated IT Technician I to join our team at Texas Eastern Probation and Pretrial Services. The successful candidate will possess a strong background in information technology and be able to provide technical support and assistance to our staff.
Key Responsibilities
- Provide technical support and assistance to staff members, including troubleshooting and resolving technical issues with desktops, laptops, and mobile devices.
- Install, configure, and maintain computer systems, software, and hardware.
- Assist with the setup and maintenance of network devices, including routers, switches, and firewalls.
- Provide training and support to staff members on the use of new technologies and software.
- Collaborate with other IT staff members to resolve complex technical issues and implement new technologies.
Requirements
- Bachelor's degree in a related field, such as computer science, information technology, or a related field.
- At least 2 years of experience in a technical support role, preferably in a probation and pretrial services setting.
- Strong knowledge of computer systems, software, and hardware, including operating systems, networking protocols, and security measures.
- Excellent communication and interpersonal skills, with the ability to work effectively with staff members at all levels.
- Ability to work independently and as part of a team, with a strong attention to detail and a commitment to delivering high-quality results.
Preferred Qualifications
- Experience with probation and pretrial services software systems, including PACTS.
- Knowledge of TCP/IP, Active Directory, and anti-virus concepts.
- Ability to learn new technologies and software quickly.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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