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IT Support Specialist

2 months ago

Concord, Massachusetts, United States Emerson Hospital Full time

Job Summary

The IT Support Specialist at Emerson Hospital plays a vital role in ensuring the smooth operation of our end-user desktop computing environment. Reporting to the ServiceDesk Manager, this position is responsible for providing technical support and troubleshooting services to hospital staff.

Key Responsibilities

  • Receive, log, and triage support calls to ensure timely resolution of technical issues.
  • Provide expert technical support and issue resolution to end-users, including hardware, software, and network-related problems.
  • Troubleshoot and repair personal computer-based system access software and security software.
  • Identify and resolve issues with terminals, printers, personal computers, and basic network devices.
  • Customize personal computer configurations to enhance performance and efficiency.
  • Administer Intranet, ticketing, and other Service Desk support systems to ensure seamless support delivery.
  • Configure and set up laptops and PCs to meet the needs of hospital staff.
  • Manage the creation of new user accounts and maintain user access rights.
  • Ensure compliance with patient rights to care, privacy, and respect.
  • Collaborate with project teams to execute technical projects and initiatives.
  • Participate in the on-call program and respond to technical issues outside of regular working hours.

Requirements

  • Associate's degree in Computer Science, Health Care, Electrical Engineering, Nursing, Information Systems, or a related field.
  • Minimum one year of experience providing end-user desktop support.
  • Excellent communication and interpersonal skills, with the ability to interact positively with medical staff under challenging conditions.
  • Strong knowledge of Microsoft operating systems and PC hardware.