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Healthcare Operations Manager

1 month ago

Baltimore, Maryland, United States Transformation Healthcare Full time

Job Summary

As a Care Coordinator at Transformation Healthcare, you will play a vital role in ensuring the delivery of high-quality care services to our clients. This position requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Manage day-to-day office and field operations to ensure quality service.
  • Handle client intakes, referrals, and scheduling, including after-hours and emergency calls.
  • Conduct in-home evaluations, caregiver introductions, and supervise client services.
  • Match caregivers with clients based on qualifications and availability.
  • Supervise and coach caregivers, perform performance appraisals, and manage call-outs by arranging shift coverage.
  • Maintain accurate visit records and respond to client and staff inquiries.
  • Stay updated with new technology, including software programs.
  • Uphold and promote all company policies and procedures.