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Supervisor of Warranty Engineering
2 months ago
Role Overview:
The Warranty Engineering Supervisor is responsible for overseeing the warranty strategy for gear products, ensuring product quality and customer satisfaction through effective management and technical expertise.
Key Responsibilities:
- Formulate and implement a comprehensive warranty strategy for gear products.
- Provide specialized knowledge and training to enhance product quality.
- Coordinate and communicate warranty status with relevant departments.
- Administer the Warranty Database System to monitor issues and identify trends.
- Engage with customers to address and resolve warranty-related concerns.
- Develop and maintain warranty Standard Operating Procedures (SOPs) and work instructions.
- Establish Key Performance Indicators (KPIs) to drive continuous improvement.
- Collaborate with operations to expedite the repair process for products.
- Oversee maintenance of equipment used in warranty activities.
- Support and guide direct reports to foster a high-performance team.
- Enhance team capabilities through effective coaching and training.
Accountability Areas:
- Lead warranty operations and set clear performance expectations.
- Generate and evaluate warranty reports.
- Identify root causes of product failures and defects.
- Manage costs related to warranty assessments.
- Implement processes for continuous improvement.
- Direct multiple warranty return processes.
- Supervise team members and enhance their knowledge and skills.
Qualifications:
- Bachelor's degree in Mechanical Engineering or a related discipline.
- Over 8 years of engineering experience focusing on warranty for industrial products.
- Proven experience in supervising engineering teams in warranty or quality assurance.
- Exceptional communication skills for customer interactions.
- Strong grasp of mechanical systems and failure analysis methodologies.
- Ability to make informed decisions regarding defect and failure dispositions.
- General knowledge of metallurgy and mechanical properties.
Company Overview:
Regal Rexnord is a leading global manufacturer committed to providing sustainable solutions that drive motion. The company specializes in electric motors, power transmission components, and automation products across various sectors. Regal Rexnord is dedicated to fostering a diverse and inclusive workplace, ensuring a supportive environment for all employees.
As an Equal Opportunity Employer, Regal Rexnord is focused on building a diverse workforce and promoting an inclusive culture. The company does not accept unsolicited resumes from third-party recruiters or agencies without prior approval.
