Bilingual Operations Supervisor
7 days ago
We are seeking a skilled Client Services Management Leader to join our team at Proman Staffing. In this role, you will be responsible for providing exceptional client satisfaction by ensuring the performance of our employees and maintaining a strong working relationship with clients.
Key Responsibilities:- Operations Management:
- Ensure compliance with company standards and policies, including safety procedures and anti-harassment guidelines.
- Maintain accurate records and reports, including payroll, scheduling, and disciplinary actions.
- Utilize various tools and systems to manage client accounts, such as Avionte and Web Mail.
- Enforce client-specific policies and document important information for both clients and Proman Staffing.
- Respond timely to client job requests and ensure smooth operations.
- Customer Management:
- BUILD AND MAINTAIN POSITIVE RELATIONSHIPS WITH CLIENTS THROUGH EFFECTIVE COMMUNICATION AND PROACTIVE ISSUE RESOLUTION.
- Evaluate customer needs and provide solutions to meet their requirements.
- Monitor site inspections and report any incidents or accidents.
- Assist customers with workforce concerns and ensure prompt resolution.
- Team Management:
- Counsel and discipline employees as needed, maintaining required documentation.
- Communicate work policies and procedures to employees and ensure compliance.
- Report unemployment claims and monitor worker's compensation costs.
- Work with National Unemployment Coordinator to resolve claims.
- Screen and evaluate employee qualifications to ensure high fill rates.
- Results-driven individual with excellent communication and diplomacy skills.
- Proficient in Microsoft Windows, Outlook, and Internet Explorer.
- Experience working with ambiguous situations and independent decision-making.
- Ability to travel between client sites and branch locations.
- Comfortable working in a manufacturing or distribution center environment.
- High School Diploma/GED required.
- AA or BA in Business Administration or related field preferred.
- Minimum 1-2 years' experience in a supervisory role, preferably in staffing or customer service.
- Experience working with timekeeping systems and business reports.
$45,000 - $60,000 per year, depending on experience and qualifications.
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