Customer Service Representative

6 days ago


Woodridge, United States R&R Human Resources Solutions Full time
Job DescriptionJob Description

Cook’s Direct, Inc., located in Woodridge, Illinois, is a distributor and the reselling leader of commercial kitchen supplies and equipment for large volume foodservice operations. Our employees strive to provide the best products and most knowledgeable response to our customers. This is a hybrid position - 2 days at home and 3 days in the office.

We are seeking a Customer Service Representative who is a detail-oriented, energetic individual. You will be working directly with our customers and our sales team. You will be responsible for answering customer calls and emails, placing orders, following up on orders, providing customers with quotes, order information and interacting with the sales team. 

Responsibilities

  • Handle inbound and outbound customer interactions promptly and professionally.
  • Resolve customer inquiries, complaints, and issues efficiently and accurately.
  • Completing quotes for the sales team.
  • Document customer interactions and transactions in MS Business Central.
  • Escalate complex or unresolved issues to appropriate departments or supervisors.
  • Follow up with customers to ensure their issues are resolved and their satisfaction is met.
  • Meet or exceed individual and team performance targets and KPIs.
  • Collaborate with team members to improve customer experience and service delivery.

Skills/Requirements

  • Proven experience in a customer service role
  • Previous experience with order entry and handling product returns
  • Strong organizational and multitasking abilities
  • Self-motivated and extremely detail oriented
  • Excellent problem-solving skills
  • Empathy and patience in dealing with customer inquiries
  • Basic math skills for handling transactions and billing inquiries
  • Strong verbal and written communication skills
  • Proficiency in Microsoft Office Suite and CRM software
  • High School diploma or equivalent

BENEFITS

  • Cook’s Direct offers competitive salaries 
  • Health, Dental and Vision benefits package
  • 401(k) 
  • Bonus program

Cook’s Direct Inc. provides a competitive compensation package, a great working environment, work from home option on Monday and Friday and a full line of competitive benefits including medical, dental, life, AD&D, LTD, 401(k), and vacation time. If you are interested, so are we.  Please apply

Cooks Direct is committed to creating a diverse environment and is proud to provide equal employment opportunities in all employment practices. We will honor your experiences, perspectives, and unique identity.

Powered by JazzHR



PI8cda5a05dd14-25405-35739971



  • Woodridge, United States R&R Human Resources Solutions Full time

    Job DescriptionJob DescriptionCook’s Direct, Inc., located in Woodridge, Illinois, is a distributor and the reselling leader of commercial kitchen supplies and equipment for large volume foodservice operations. Our employees strive to provide the best products and most knowledgeable response to our customers. This is a hybrid position - 2 days at home and...


  • Woodridge, United States Circle K Full time

    Circle K - 2010 87th St [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...


  • Woodridge, Illinois, United States R&R Human Resources Solutions Full time

    Cook's Direct, Inc. is a leading distributor of commercial kitchen supplies and equipment in Woodridge, Illinois.About the JobWe are seeking a detail-oriented Customer Service Representative to work in a hybrid role, with 2 days at home and 3 days in the office.Job ResponsibilitiesProvide exceptional customer service through inbound and outbound...


  • Woodridge, Illinois, United States R&R Human Resources Solutions Full time

    Cooks Direct, Inc. is a distributor and reselling leader of commercial kitchen supplies and equipment for large volume foodservice operations.We are seeking a detail-oriented individual to work directly with customers and our sales team as a Customer Service Representative in a hybrid position.This role involves answering customer calls and emails, placing...


  • Woodridge, Illinois, United States R&R Human Resources Solutions Full time

    Cook's Direct, Inc., a leading distributor of commercial kitchen supplies and equipment, seeks a detail-oriented Customer Service Representative to join their team. Located in Woodridge, Illinois, the company is known for providing exceptional products and service to its customers.The ideal candidate will have proven experience in customer-facing roles, with...


  • Woodridge, Illinois, United States Bear Paddle Services Full time

    Customer Service and Receptionist RoleThe Front Desk Receptionist is responsible for ensuring a positive customer experience at Bear Paddle Services. This includes providing exceptional customer service, scheduling, and answering questions. The ideal candidate will have excellent communication skills and be able to work in a fast-paced...

  • Retail Sales Associate

    4 months ago


    Woodridge, United States Elements Massage Full time

    Overview: Elements Massage in Woodridge is offering an exciting opportunity to join our team of experts and work in a busy spa environment. We are looking for a dynamic, energetic, and well organized individual that will provide superior customer service and strengthen the guest experience. The front desk position is a customer service role, and requires you...


  • Woodridge, Illinois, United States Circle K Stores, Inc. Full time

    At Circle K Stores, Inc., we're seeking a skilled Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our valued customers. Key responsibilities include:Key Responsibilities:Providing customer service to customers in a fast-paced retail environmentResponding to...


  • Woodridge, United States APL Logistics Full time

    Job DescriptionOverview: Customer Service Representative II is responsible for communications with customers in a professional, prompt, and effective manner which includes responding to inquiries, processing orders and handling complaints. The CSR II addresses higher level non-routine customer issues and requests. Within the scope of this position's...


  • Woodridge, Illinois, United States R&R Human Resources Solutions Full time

    OverviewCook's Direct, Inc. is a leading distributor of commercial kitchen supplies and equipment for large volume foodservice operations. With a strong commitment to customer satisfaction, we are seeking a detail-oriented and energetic Customer Service Liaison Specialist to join our team.Estimated Salary: $45,000 - $60,000 per yearBased in Woodridge,...


  • Woodridge, Illinois, United States Target Full time

    Role Overview:">This is a unique opportunity to work in a dynamic environment where you will have the chance to make a real difference in people's lives.About the Job:We are seeking an enthusiastic and customer-focused individual to join our team as a Customer Service Associate. As a Customer Service Associate, you will be responsible for delivering...


  • Woodridge, Illinois, United States R&R Human Resources Solutions Full time

    About the RoleCooks Direct, Inc. is a leading distributor of commercial kitchen supplies and equipment for large volume foodservice operations.We are seeking a skilled Customer Success Representative to join our team in Woodridge, Illinois.


  • Woodridge, Illinois, United States LHH Recruitment Solutions Full time

    About the RoleThis Sales Support Representative position plays a crucial role in supporting our sales team and providing exceptional customer service. Located near Woodridge, IL, this Direct Hire opportunity offers a unique blend of technical skills and interpersonal abilities.ResponsibilitiesTimely and effective support to assigned customer accounts is...


  • Woodridge, United States Diverse Lynx Full time

    JD- Customer Service Technical Content Author Location : Woodridge, IL (Day 1 Onsite ) Full time job Solid understanding of US English, including grammar and spelling. Experienced Information Developer/Technical Writer with more than 4 years of experience t least 2 years of writing/editing, technical illustration experience or automotive/truck...


  • Woodridge, Illinois, United States TruGreen Full time

    Company OverviewTuGreen is dedicated to creating beautiful, healthy properties across the nation. Our science-based expertise and local experience enable us to deliver exceptional lawn care services that help improve the health and beauty of outdoor spaces everywhere.We value our customers and are committed to providing them with top-notch service and...


  • Woodridge, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionSales Support SpecialistThe Sales Support Specialist plays a crucial role in supporting our sales team and providing exceptional customer service. This position requires a strong attention to detail, excellent communication skills, and a proactive approach to problem-solving. This is a Direct Hire position located near...


  • Woodridge, Illinois, United States BlueTriton Full time

    Company Overview: Primo Brands is a leading beverage company in North America, offering a diverse portfolio of healthy hydration products. We strive to provide exceptional customer service and create a welcoming work environment.Salary: $22.95 per hour, with uncapped commission and customer tips, plus a $1,500 sign-on bonus for CDL holders after 90 days.Job...


  • Woodridge, United States Bridgestone Americas Full time

    Company OverviewBridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales,...


  • Woodridge, Illinois, United States Cold Stone Creamery Full time

    Job SummaryWe are seeking an experienced Customer Experience Manager to lead our team at Cold Stone Creamery in Woodridge.About UsCold Stone Creamery is a dynamic and innovative company that prides itself on creating joyful experiences for our customers. We combine high-quality ingredients with exceptional service to bring smiles to every face.The RoleAs our...


  • Woodridge, Illinois, United States Orbus Visual Communications Full time

    We are seeking a highly skilled and detail-oriented Customer Support Associate to join our team at Orbus Visual Communications. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving issues in a timely and professional manner.Job SummaryThis is a dynamic and fast-paced role that requires strong...