Retail Operations Specialist

3 weeks ago


Newport, Rhode Island, United States Bar Harbor Bank & Trust Full time

**Job Summary**

Bar Harbor Bank & Trust is seeking a detail-oriented and organized professional to join our team as a Retail Operations Specialist. This role will be responsible for overseeing the bank's cash ordering system, maintaining and analyzing reports, and providing guidance on ATM deposit verifications and Reg CC holds.

**Key Responsibilities:**

* Oversee the bank's cash ordering system to ensure accurate and timely delivery of cash to branches.

* Maintain and analyze reports related to ChexSystems, surprise cash counts, and deposit exceptions to identify trends and implement necessary changes to procedures and training.

* Review and approve ATM deposit verifications and provide guidance on placing Reg CC holds as needed.

* Assist branches with ATM questions and balancing when needed.

* Assist with processing daily overdrafts and approve questionable Deluxe Orders placed by banking centers and customers.

* Serve as a liaison for internal departments and back up the Retail Support Manager by assisting banking centers with operations and customer issues.

* Review and approve legal documents for the banking centers related to account openings, deceased accounts, and other matters.

* Review, reconcile, and address issues on official items, armored car services, and Retail overs/shortages.

* Write and update procedures as needed to ensure compliance with federal regulatory requirements.

* Provide administrative support to the Retail Operations Managers as needed.

**Requirements:**

* Minimum of a high school degree or equivalent.

* Working knowledge of banking systems and applications strongly preferred.

* Proficiency with Microsoft Office products.

* Self-motivated with a demonstrated aptitude and desire for customer service.

* Good listening and communication skills, verbal and written, with the ability to adapt tone and techniques to best suit the audience.

**What We Offer:**

Bar Harbor Bank & Trust offers a competitive salary, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid time off, a wellness program, continuing education benefits, and more

**Equal Opportunity Employer:**

Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran. We are committed to diversity and inclusion in the workplace.



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