Assistant Branch Manager II

1 week ago


Colfax, Washington, United States Umpqua Bank Full time
About Us

Umpqua Bank is a leading western-based regional bank with over $50 billion in assets under management. We are headquartered in the Pacific Northwest and have a strong commitment to our associates, customers, and communities.

About the Role

This position works closely with the branch manager to achieve branch- and bank-established goals. The assistant branch manager is responsible for managing a team that provides exceptional customer service, ensures operational soundness, and generates revenue for the branch and bank.

Key Responsibilities
  • Act as backup to personal banking team to open new accounts, receive loan requests, and gather credit-related information.
  • Ensure the branch is operationally sound.
  • Train and develop client service specialists to explain all products and services offered.
  • Monitor sales and service goals.
  • Process and oversee technical tasks such as opening and closing the branch, overdraft monitoring, wire transfers, and collections.
  • Provide guidance and training to branch team members.
  • Resolve conflicts independently.
  • May back up new accounts and client service specialist lines.
  • Pass personal banking training.
  • Ensure satisfactory audits.
  • Contribute to employee management and training.
  • Service complex accounts.
  • Coach and mentor team to deepen customer relationships.
  • Engage in business development independently.
  • Oversee client service specialists independently or collaborate with the branch manager.
About You
  • High school diploma or equivalent required.
  • Bachelor's degree preferred.
  • Four years of retail banking experience or equivalent transferable skills and experience.
  • Two years of management or supervisory experience.
  • Bilingual preferred.
  • Proficient in Microsoft Office and banking software.
  • Training and mentoring skills.
  • Customer-focused service and sales skills.
  • Understanding of consumer and small business lending.
  • Knowledge of bank operations.
Workstyle

This role is fully onsite.

Our Benefits

We offer a competitive total rewards package, including base wages and comprehensive benefits. The pay range for this role is $20.77-$31.00, and the pay rate for the selected candidate will be based on various factors, including job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation.

We offer eligible associates comprehensive healthcare coverage, a 401(k)-retirement savings plan with employer match, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.

Our Commitment to Diversity

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.



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