Assistant Branch Manager II

22 hours ago


Colfax, Washington, United States Umpqua Bank Full time
About Us

Umpqua Bank is a leading western-based regional bank with a strong presence in the Pacific Northwest. With over 5,000 employees, we offer a wide range of banking services to customers across the nation. Our recent merger with Columbia Bank has enabled us to grow and expand our operations, with assets under management exceeding $50 billion.

Our Culture

We pride ourselves on creating a great place to work, where associates thrive and grow. Our culture is built on core values such as Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships. We are committed to fostering a work environment that encourages collaboration, innovation, and mutual respect.

About the Role

This is an exciting opportunity to join our team as an Assistant Branch Manager. You will work closely with the Branch Manager to achieve branch and bank-wide goals. As a key member of the branch team, you will be responsible for delivering exceptional customer service, ensuring operational soundness, and driving revenue growth.

  • Act as a backup to the personal banking team to open new accounts, receive loan requests, and gather credit-related information.
  • Ensure the branch is operationally sound and that client service specialists are trained and competent in explaining all products and services offered.
  • Monitor sales and service goals, and process and oversee technical tasks such as opening and closing the branch, overdraft monitoring, wire transfers, and collections.
  • Routinely provide guidance and training to branch team members, resolve conflicts unassisted, and may back up new accounts or client service specialist lines.
  • Pass personal banking training, and be responsible for satisfactory audits.
  • Actively contribute to employee management and training, frequently service complex accounts, and coach and mentor team members to deepen customer relations.
  • Begin to independently engage in business development, and may independently oversee client service specialists or collaborate with the Branch Manager to do so.
About You

We are looking for a highly skilled and experienced professional to join our team. The ideal candidate will have:

  • A high school diploma or GED, with a bachelor's degree preferred.
  • Four years of retail banking experience or equivalent transferrable skills and experience.
  • Two years of management or supervisory experience.
  • Bilingual skills, with proficiency in Microsoft Office and banking software used in the branch.
  • Excellent training and mentoring skills, with a customer-focused service and sales approach.
  • Knowledge of consumer and small business lending, as well as overall bank operations.
Workstyle

This is a fully onsite role, with a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $20.77-$31.00, with the pay rate dependent on a variety of non-discriminatory factors. The role may be eligible for performance-based incentive compensation, with details provided during the recruitment process.

Our Benefits

We offer a comprehensive benefits package, including:

  • Comprehensive healthcare coverage (medical, dental, and vision plans).
  • A 401(k)-retirement savings plan with employer match for qualifying associate contributions.
  • An employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.
Our Commitment to Diversity

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected].



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