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Head of Market Expansion

2 months ago

Napoleon, Ohio, United States Pandrol Full time
Key Responsibilities:

The Director of Market Development is responsible for:
  • Fostering customer relationships and ensuring high levels of customer satisfaction.
  • Overseeing the field technical team to propel Pandrol's growth strategies.
  • Leading and managing the launch of new products to enhance Pandrol's market presence.
  • Implementing the PANDROL sales strategy to achieve ATW objectives.
  • Ensuring adherence to the sales process within the designated area (Offer to Cash).
  • Establishing and monitoring the sales budget along with CRM oversight.
  • Collaborating with the Pandrol Sales Team and Site Leaders.
  • Driving a swift and effective response program for customer inquiries and claims.
  • Managing the ATW laboratory operations.
Detailed Activities:
  • The Director of Market Development must cultivate customer relationships by identifying their needs and proposing effective solutions.
  • He is tasked with developing and executing strategies to retain existing clients.
  • He must create and implement initiatives aimed at increasing market share and attracting new clients.
  • He is responsible for promoting the complete range of ATW and EQC products, including new offerings.
  • He prepares commercial and technical proposals for clients and oversees the proposals made by the sales team.
  • He formulates the annual budget and manages its execution along with monthly reviews.
  • He implements corrective measures to ensure target achievement.
  • He compiles and presents monthly reports to management.
  • He directly supervises the field technical team and laboratory personnel.
  • He serves as the technical liaison between his market and the Global Product Lines.
  • He acts as a primary contact for local welding associations, if applicable.
Internal Collaborations:
  • Reports to the Sr VP ATW/EQC USA
  • Global Product Lines
  • Quality Assurance
  • Customer Support
  • Logistics
  • Legal Affairs
  • Finance Department
  • Sales Division
  • Operational Sites
  • Business Unit Leadership