Customer Service Representative

2 weeks ago


Havana, Illinois, United States Archer Daniels Midland Company Full time
Job Opportunity for a Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Archer Daniels Midland Company. As a Customer Service Representative, you will be responsible for maintaining excellent relationships with customers, grain origination staff, and operations staff. This is a full-time, non-exempt position that requires a strong ability to multitask, adapt to a fast-paced environment, and prioritize tasks effectively.

The successful candidate will have daily exposure to customers, handling various aspects of customer accounts through phone conversations and in-person interactions. They will also be responsible for grain ticket entry and processing, producer settlements, customer records management, and accounts payable processing. Limited travel may be required.

Key Responsibilities:
  • Process grain settlements accurately and efficiently.
  • Work in a fast-paced, open office environment, handling grain purchases.
  • Be flexible and able to prioritize tasks effectively.
  • Research problems, analyze results, and organize tasks.
  • Partner with the Origination Team to maintain excellent customer relationships with producers.
  • Develop strong working relationships with the Origination Team.
  • Interact with customers regarding orders and documentation needs.
  • Follow through on logistics for shipments from origin to destination.
  • Process invoices and monitor accounts receivable.
  • Research and resolve customer issues.
  • Effectively manage positive relationships with ADM facilities, Transportation Teams, Shared Service, and Technical Teams.
  • Proactively learn and cross-train on all CSR responsibilities.
  • Perform other reasonable tasks assigned by the supervisor.
Requirements:
  • Ability to multitask and adapt to a fast-paced environment.
  • A service-oriented focus on both external and internal customers, sales, and business management colleagues.
  • Exceptional verbal and written communication skills.
  • High regard for accuracy and attention to detail.
  • Ability to collaborate well in a team-oriented environment.
  • Excellent organizational skills.
  • Ability to make moderately complex decisions impacting all aspects of the business.
  • Friendly and positive disposition.
  • Proficiency in Microsoft Excel, Word, and Outlook.
  • Ability to learn web-based and other computer applications as needed.
  • Ability to receive direction from others and perform independently while managing priorities.
  • Ability to adapt and perform consistently in a fast-paced environment.
  • Proficiency in clerical skills, including keyboarding, data entry, filing, scanning, faxing, and photo copying.
  • 2-year Associate's Degree or 4 years of office and/or CSR experience equivalency.
  • AGRIS and Salesforce competency a plus.
Benefits:

We offer a comprehensive total rewards package to enhance your well-being, including:

  • Physical wellness - medical/Rx, dental, vision, and on-site wellness center access or gym reimbursement (as applicable).
  • Financial wellness - flexible spending accounts, health savings account, 401(k) with matching contributions, cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers' compensation, legal assistance, and identity theft protection.
  • Mental and social wellness - Employee Assistance Program (EAP), Employee Resource Groups (ERGs), and Colleague Giving Programs (ADM Cares).
  • Paid time off, including paid holidays.
  • Adoption assistance and paid maternity and parental leave.
  • Tuition assistance.
  • Company-sponsored training and development resources, such as LinkedIn Learning, language training, and mentoring programs.
  • A competitive salary, estimated to be around $50,000 to $65,000 per year, depending on location and experience.

We are committed to ensuring all qualified applicants receive consideration for employment, regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. We welcome everyone to apply, especially those underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans, and persons with disabilities.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and InclusionADM.

Apply today to join our team and take the first step towards a rewarding career as a Customer Service Representative at Archer Daniels Midland Company.



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