Customer Service Representative II
3 weeks ago
We are seeking a highly motivated and organized individual to join our team as a Customer Care Specialist II in the Direct Offer department. As a key member of our team, you will provide exceptional account management support to our consumer vehicle sellers, ensuring a seamless and efficient experience.
Key Responsibilities:- Engage with potential customers via phone, chat, or email, providing top-notch support and addressing inquiries.
- Accurately review and document intake requests for the wholesale department, including vehicle condition and history.
- Conduct comprehensive background checks on vehicle histories to ensure accurate information.
- Assist sellers in navigating the steps required to complete their transactions efficiently.
- Collaborate with third-party transport companies to arrange customer pickup or drop-off.
- Ensure all necessary paperwork is collected and processed following vehicle pickup or drop-off.
- Maintain and update internal records to ensure accurate and organized documentation.
- High School Diploma/GED and 5 years' experience in a related field.
- Strong familiarity with Microsoft 365.
- Strong CRM experience.
- Ability to work effectively with diverse individuals and teams.
- Professional demeanor and the ability to handle various situations with a pleasant attitude.
- Hourly base pay rate: $17.40 - $26.06/hour.
- Eligibility for additional compensation, including commission and/or an incentive program.
- Minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
About Cox Automotive: At Cox Automotive, we transform the way the world buys, sells, owns, and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, and Manheim. We empower employees to build a better future and have been doing so for over 120 years.
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