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Customer Service Representative II
1 month ago
The Customer Service Representative plays a vital role in providing exceptional customer service to all C.R. Laurence customers. With a deep understanding of our products, this individual will offer solutions and create a unique experience for internal and external customers. In addition, they will complete general administrative support in a fast-paced environment.
Responsibilities- Maintain a broad knowledge of clients, products, and services.
- Document customer interactions and transactions.
- Listen attentively to customer needs and concerns, demonstrating empathy.
- Accurately process over-the-counter, phoned, faxed, and e-mailed orders in a timely manner.
- Receive and process payments from Will Call customers and over the phone.
- Answer multi-line telephones in a professional manner.
- Develop and maintain professional and productive business relationships with internal and external customers.
- Respond to inquiries in a prompt, professional, and courteous manner.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Go the extra mile to engage customers, adapt to different types of customer requirements or requests.
- Manage customer database records, process customer accounts, and file documents.
- Provide domestic and export quotes to customers and convert quotes to orders.
- Meet or exceed SLA for quote turn-around for Core Product Group.
- Maintain broad knowledge of Core Product Group products to offer customers.
- Create a sense of urgency to lead customers to release quotes to order in a timely manner.
- A minimum of 1-year previous customer service experience; glass industry preferred.
- High School Diploma or equivalent; Associates Degree preferred.
- Strong organizational and listening skills.
- Ability to work overtime if required.
- Ability to work independently and prioritize work with deadlines.
- Ability to work in a fast-paced, team environment to meet required deadlines.
- Utilizes strong time management and organizational skills to successfully multi-task.
- Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communications.
- Able to read and perform mathematical calculations, and write measurements in number fractions at a high school education level.
- Able to read, interpret, and understand drawings and specifications.
- Computer experience necessary and typing of numbers with accuracy.
- Export Quote requires fluency in Spanish (reading and writing).
Hourly Range: $21-25
Paid time off
10 Holidays (inclusive of 2 floating holidays)
Market competitive 401(k) match
Industry-leading medical, dental, and vision benefits
Short-term and long-term disability coverage
Life Insurance
Health and wellness programs
A culture that values opportunity for growth, development, and internal promotion
We are excited to be an Equal Opportunity Employer at C.R. Laurence. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status, and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels.
C.R. Laurence Co., Inc. (CRL) is an E-Verify Employer.
