Customer Service Representative II, Retail Banking

2 months ago


Los Angeles, California, United States HomeStreet Full time

This position is responsible for the acquisition, retention, and expansion of new and existing customer relationships within the retail banking sector. The Customer Service Representative II provides exceptional customer service by taking ownership of the customer experience from initial introduction to HomeStreet's customer service team. Key responsibilities include:

  • Building and maintaining strong relationships with customers to drive customer loyalty and retention.
  • Providing personalized service to meet the unique needs of each customer, ensuring a seamless and satisfying experience.
  • Collaborating with internal teams to resolve customer issues and concerns in a timely and professional manner.
  • Staying up-to-date on product and service offerings to effectively communicate value to customers and identify opportunities for growth.

As a Customer Service Representative II at HomeStreet, you will have the opportunity to make a meaningful impact on our customers' lives and contribute to the success of our retail banking team.



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