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Luxury Hotel Turndown Attendant

2 months ago

Dallas, Texas, United States Htel Swexan Full time
Job Summary

Htel Swexan, a premier hospitality company, is seeking a skilled Turndown Attendant to join our dynamic Rooms Team. As a Turndown Attendant, you will play a vital role in ensuring our guests' rooms are clean, refreshed, and prepared for a comfortable night's sleep.

Responsibilities
  • Room Preparation: Clean and refresh guest rooms, including making beds, folding and replenishing towels, and restocking amenities.
  • Attention to Detail: Ensure all guest rooms are tidy, vacuumed, mopped, and dusted, with a focus on attention to detail to meet our high standards.
  • Guest Service: Anticipate and customize guest needs, providing exceptional service and ensuring a seamless experience.
  • Communication: Effectively communicate with guests, colleagues, and supervisors to ensure seamless operations and resolve any issues promptly.
  • Teamwork: Collaborate with other departments to ensure a smooth and efficient operation, including housekeeping, front desk, and maintenance.
  • Adaptability: Be flexible and adaptable to changing situations, including heavy volumes, special requests, and unexpected issues.
Requirements
  • Experience: 1-2 years' experience in a luxury hotel setting, preferably in a similar role.
  • Language: Ability to understand and working knowledge of English.
  • Schedule: Willingness to work a flexible schedule, including evenings, weekends, and holidays, to meet the needs of our guests.
  • Skills: High attention to detail, excellent customer service skills, and excellent personal presentation and interpersonal skills.