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Customer Service Representative

2 months ago

Holland, Ohio, United States Kroger Full time
{"Job Title": "Customer Service Representative", "Job Description": "Key Responsibilities
  • Provide exceptional customer service by answering questions and offering product recommendations.
  • Gain and maintain knowledge of products sold within the department and be able to respond to customer inquiries.
  • Offer product samples to help customers discover new items or products they inquire about.
  • Inform customers of special promotions and discounts.
  • Recommend products to customers to ensure they get the products they want and need.
  • Review "sell by" dates and take appropriate action.
  • Label, stock and inventory department merchandise.
  • Report product ordering/shipping discrepancies to the department manager.
  • Display a positive attitude and maintain a safe and clean environment.
  • Stay current with present, future, seasonal and special ads.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
  • Notify management of customer or employee accidents.
  • Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
Requirements
  • Retail experience
  • Ability to handle stressful situations
  • Effective communication skills
  • Knowledge of basic math
About Us

Kroger is a leading grocery retailer with a rich history of innovation and a commitment to providing excellent customer service. We take pride in bringing diverse teams together with a passion for food and people to create amazing experiences for our customers, communities, and each other.

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