Tax Office Manager
4 days ago
We are seeking a highly skilled and motivated Associate Team Leader to join our team at H&R Block. As a key member of our retail operations team, you will play a critical role in delivering exceptional client experiences and driving business results.
Key Responsibilities- Support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.
- Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
- Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.
- Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.
- Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals.
- Experience supervising or managing people.
- Strong organizational skills and ability to plan and manage day-to-day office operations.
- Computer proficient with the ability to use MS Office.
- Demonstrated ability to work independently with minimal supervision.
- Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
We offer a competitive compensation package, including medical coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan. We also provide opportunities for professional growth and development, as well as a collaborative and inclusive work environment.
At H&R Block, we are committed to building a connected culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. We welcome and celebrate diversity in the workplace and are an equal opportunity employer.
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