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Director, Business Process Optimization and Improvement
2 months ago
The Director, Business Process Optimization and Improvement will play a crucial role in enhancing our organization's operational efficiency, quality, service, and continuous improvement. This position will be responsible for leading the development of a comprehensive business process improvement team, as well as optimizing strategy that is aligned with the company's strategic goals.
Key Responsibilities:- Lead activities focused on learning and optimizing the organization's business processes.
- Oversee Business Process Design & Improvement on major projects and provide forward-looking technical, process, systems, and organizational guidance within and outside of the group.
- Develop research initiatives to study best practices and industry trends related to business process optimization.
- Collaborate with subject matter experts and business leaders and work with cross-functional teams to gather input for transformation with impact enterprise-wide.
- Ensure project decision-making is aligned with strategic and business objectives.
- Establish processes and tools to collect and measure relevant data, identify key performance indicators (KPIs), and produce data-driven analyses of critical functions.
- Oversee and direct documentation, tools, and training to support the adoption of new business processes.
- Bachelor's degree in a related discipline and 10 years' experience in a related field.
- 5+ years' experience in a management or leadership role.
- Green Belt certification.
- Excellent collaboration, communication, execution, and relationship building skills to work effectively with teams throughout the organization.
- Proficiency in operational process improvement methodology and business process management techniques.
- Proven experience in business process optimization, preferably in a leadership role.
- Experience in Human Resources.
- Strong interpersonal, organizational, analytical, presentation, and critical thinking skills.
- Ability to make decisions considering long-term implications.
- Knowledgeable in Operational risk management practices.
- Proficient in process mapping.