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Client Relations Specialist

2 months ago

Macungie, Pennsylvania, United States Tom Bartholomew - State Farm Agent Full time
Position Overview

Benefits:

  • 401(k) plan
  • Competitive compensation
  • Health coverage
  • Career advancement opportunities
  • Paid leave
  • Professional training and development

ROLE SUMMARY:
As a Client Relations Specialist at Tom Bartholomew - State Farm Agent, you will play a crucial role in delivering outstanding client experiences that contribute to the success of our insurance agency. Your meticulous attention to detail, strong customer service abilities, and genuine desire to assist others will make you an excellent addition to our team. You will have the opportunity to grow your career while addressing client inquiries, collaborating with fellow team members, and proactively meeting the needs of the community we serve.


We are eager to connect with individuals who embody the customer-centric and compassionate qualities we seek in our team members. We foresee numerous internal growth opportunities for motivated and sales-oriented candidates.


KEY RESPONSIBILITIES:

  • Deliver timely, precise, and courteous customer service, which may involve responding to questions about insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Implement a customer-focused, needs-based assessment process to inform clients about their insurance choices.
  • Utilize exceptional communication skills to effectively address customer needs while fostering business growth.
  • Our agency operates in a dynamic environment with strong client relationships, making your ability to multitask and build rapport with existing clients essential.
  • Our clients expect top-notch service, which is fundamental to our success. Your capacity to adapt and excel in this culture is a key trait we value.

QUALIFICATIONS:

  • Strong commitment to customer service excellence.
  • Able to effectively engage with clients, address their inquiries, and foresee their needs.
  • Outstanding communication skills for assisting clients and collaborating with team members.
  • Proactive approach to problem-solving.
  • Current licensing as an Individual or the ability to obtain Property and Casualty, Life, Accident, and Health Licenses is required.

COMPENSATION AND BENEFITS:

  • Hourly wage
  • Opportunities for growth and advancement within the agency
  • Paid time off for vacations and personal/sick days
  • Health benefits
  • Valuable experience for career development