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Customer Service Representative

2 months ago

Brunswick, Maine, United States Bar Harbor Bank & Trust Full time
About the Role

As a Customer Service Representative at Bar Harbor Bank & Trust, you will be the first point of contact for our customers, playing a critical role in our bank's success. You will have the opportunity to make a real difference in our customers' lives by supporting them with their day-to-day financial needs and building trusted relationships.

Key Responsibilities
  • Customer Support: Assist customers in identifying their financial needs and contribute to the success of the company by recommending additional products and services.
  • Referral Opportunities: Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
  • Industry Knowledge: Gain an understanding of the banking industry and contribute to meeting branch goals in various categories, including deposits and loans.
  • Community Building: Build trusting relationships with individuals in the communities we serve and be an active participant in, and advocate for, community growth and prosperity.
  • Transaction Processing: Process transactions for customers in a prompt, efficient, courteous, and professional manner.
  • Customer Service: Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.
About Us

Bar Harbor Bank & Trust is a company that values a strong culture and higher purpose. We strive to ensure our culture remains alive and well, expressed in our six Brand Behaviors:

  • Positivity: Be all in and create a rewarding and exciting place to work.
  • Communication: Talk straight and share the right information clearly and quickly to build great relationships.
  • Teamwork: Actively share and build great teams to make positive things happen.
  • Initiative: Embrace change and value innovation and fresh thinking to continually improve our customer experience and team development.
  • Professionalism: Show respect and treat others with care and respect, because maintaining a professional manner promotes real trust.
  • Quality: Build the best and ensure the highest quality standards are adhered to in everything we do.
What We Offer

We offer competitive pay, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid time off, a wellness program, continuing education benefits, and more.