Orthodontic Patient Care Specialist
3 days ago
**Company Overview**
Ruby Dental & Braces, a Benevis company, is dedicated to creating happy, healthy smiles through quality dental care in a fun and compassionate environment.
We strive to provide excellent dental care to our community, with a team united in our mission to make the world a happier place, one smile at a time.
**Job Summary**This Orthodontic Patient Coordinator position is responsible for providing exceptional customer service to patients and parents at check-in and check-out, verifying patient insurance eligibility, and ensuring quality care to every patient.
Competitive compensation $48,000 - $62,000 per year (based on location), with quarterly bonuses based on office performance.
**Responsibilities**- Deliver quality and compassionate care to every patient.
- Greet parents and patients when they enter or leave the office.
- Check in for daily appointments.
- Maintain a clean and tidy waiting area and front desk area.
- Verify patient insurance eligibility prior to appointment.
- Ensure information is correct in the patient's file.
- Schedule follow-up appointments for all patients.
- Assist with meeting the financial targets by ensuring schedules are full.
- Coordinate with Ortho Financial Coordinator and Doctors to provide same-day care to patients.
To succeed in this role, you should have:
- At least one year of customer service experience, preferably in healthcare, retail, restaurant, or hospitality industry.
- CPR/BLS certification required.
- Willingness to travel in assigned territory.
- High focus on customer service and satisfaction.
- Compassion and high level of service for patients, parents, and staff.
- Integrity, always doing the right thing.
- Dependable and reliable attendance.
- Able to organize work, engage in various tasks simultaneously, and consistently meet deadlines.
- Professional manner and appearance at all times.
- Basic computer skills: Microsoft Office and Internet Explorer.
- Excellent telephone etiquette and information gathering skills.
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