Blue Shield Promise Community Health Liaison

3 weeks ago


Long Beach, California, United States Blue Shield of California Full time

Your Role

As a Community Resource Center Representative with Blue Shield of California, you will play a vital role in connecting members from our health plans to classes and personalized services that foster community connections, address social needs, and keep people active, healthy, and informed.

The Community Resource Center (CRC) team is responsible for managing the Blue Shield Promise Health Plan Information Resource Center (IRC) and jointly operating CRCs throughout Los Angeles County with L.A. Care. The IRC and CRCs provide access to benefits, explanation of benefits, linkage to enrollment assistance, and referral to social services and care planning.

In this role, you will:

  1. Resolve issues and inquiries concerning members' eligibility, benefits, provider information, clinical, pharmacy, and other health or social service needs
  2. Compose routine and non-routine correspondence to answer benefits/provider inquiries in writing
  3. Coordinate membership changes such as members' primary care physicians
  4. Analyze available programs, determine program eligibility, and connect members to appropriate BSC vendors, Health Advocates, Social Workers, Pharmacy Techs, and Pharmacists
  5. Conduct outreach calls and activities to inform members about the Community Resource Centers, how to access health plan benefits, and assist with scheduling appointments
  6. Verify the member is included in or targeted for any outreach or care gap programs and connect members to programs or services when appropriate

Key Responsibilities:

  • Member Support and Services: Provide in-person support to Blue Shield Promise members and consumers who visit a CRC, including health plan member services, explanation of benefits, linkage to enrollment assistance, and referral to social services and care planning
  • Quality Events and Activities: Assist with engaging members on select quality events and participating in CRC-sponsored activities

Requirements:

  1. Requires at least 3 years of professional experience
  2. Requires broad knowledge of operational systems and practices typically gained through extensive experience and/or education
  3. Requires being bilingual in Spanish as demonstrated by successful completion of an oral language proficiency test
  4. Requires at least 6 months of experience with Medi-Cal enrollment guidelines, specifically Medi-Cal renewal/redetermination process
  5. Requires customer service background
  6. Must demonstrate a positive attitude, flexibility, professionalism, and dependability in all workplace activities

Estimated Salary Range:

The estimated salary range for this role is $20.47 to $28.66 per hour, based on location in California.



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