Blue Shield of California Community Outreach Specialist

6 days ago


Long Beach, California, United States Blue Shield of California Full time

About the Role:

This is an exciting opportunity to join Blue Shield of California as a Community Resource Center Representative. In this role, you will play a vital part in connecting members and consumers with essential services that foster community connections, address social needs, and promote healthy living.

Job Summary:

The Community Resource Center (CRC) team at Blue Shield of California is responsible for managing the Information Resource Center (IRC) and jointly operating CRCs throughout Los Angeles County. The successful candidate will provide in-person support to Blue Shield Promise members and consumers who visit a CRC, addressing their health plan member services, explaining benefits, linking them to enrollment assistance, and referring them to social services and care planning.

Your Key Responsibilities:

  • Resolve issues and inquiries concerning members' eligibility, benefits, provider information, clinical, pharmacy, and other health or social service needs.
  • Compose routine and non-routine correspondence to answer benefits/provider inquiries in writing.
  • Coordinate membership changes such as members' primary care physicians, participating in quality and efficiency workgroups to continuously improve quality member/customer satisfaction.
  • Analyze available programs, determine program eligibility, and connect members to appropriate BSC vendors, Health Advocates, Social Workers, Pharmacy Techs, and Pharmacists.
  • Conduct outreach calls and activities to inform members about the Community Resource Centers, how to access health plan benefits, and assist with scheduling appointments.
  • Verify the member's inclusion in or targeted for any outreach or care gap programs and connect members to programs or services when appropriate.
  • Assist with organization and hosting of unique quality events and participating in on-site, off-site Community Resource Center activities.

About You:

  • Requires at least 3 years of professional experience.
  • Requires broad knowledge of operational systems and practices typically gained through extensive experience and/or education.
  • Requires being bilingual in Spanish as demonstrated by successful completion of an oral language proficiency test.
  • Requires at least 6 months of experience with Medi-Cal enrollment guidelines, specifically Medi-Cal renewal/redetermination process.
  • Requires customer service background.
  • Must demonstrate a positive attitude, flexibility, professionalism, and dependability in all workplace activities.

Payout Ranges:

The estimated salary range for this role is $20.47 to $28.66 per hour based on location (California), with opportunities for growth and advancement within the company.



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