Advanced Social Support Coordinator
3 weeks ago
This position is for an Advanced Social Support Coordinator to provide telephonic social services support and resource referrals to Blue Shield D-SNP members. The role requires establishing trusting relationships with members, conducting needs assessments, and coordinating support aimed at improving member quality of care.
Key Responsibilities- Be responsible for establishing trusting relationships with members while providing person-centered support and services
- Conduct telephonic social determinants of health needs assessment with moderate acuity members to address social barriers and care gaps
- Provide members and/or family members with care coordination, referrals, and linkage to Health Plan resources and community agencies
- Document assessments, referrals, and case notes in the electronic case management and tracking systems within established department guidelines
- File and make necessary follow-up on mandated reporting, e.g., Adult Protective Services, Child Protective Services, etc.
- Provide telephonic support to members and/or family members following their discharges from hospitals and other medical facilities
- Coordinate services with State and community programs on behalf of the member, particularly when the member is unable to effectively do so independently
- Prepare logs and reports as needed for meetings and audits
To be successful in this role, you will need:
- A High School diploma or equivalent
- Bachelor's degree preferred
- At least 5 or more years of prior relevant experience
- At least 2 years of prior relevant experience with a Medi-Cal Managed Health Plan
- Medi-Cal (Medicaid)/Medicare experience
- Required experience with managing electronic health records and documenting in clinical case management systems
- Excellent communication skills both orally and in writing with all levels of BSC Promise staff, members, contracted physicians, participating provider groups, and community-based organizations
- Effective time management skills and ability to define and act on priorities efficiently
- Desired knowledge of governmental and private organizations, resources in the community, laws, regulations, and policies
- Experience working with or for a managed health care plan
- Bilingual in Spanish required
The estimated salary range for this role is $20.82 - $29.15 per hour, based on location and experience.
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