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Client Support Specialist
2 months ago
Under direct supervision, the Customer Service Representative is tasked with accurately processing customer orders and managing incoming inquiries.
COMPENSATION DETAILS
$21.00 per hour
KEY RESPONSIBILITIES:
- Address basic customer inquiries regarding products, provide pricing information, and manage order entries.
- Process customer orders through various channels including phone, fax, email, and in-person.
- Influence the company's gross profit by negotiating sales and purchase prices within established guidelines.
- Adjust non-contract pricing to align with customer demands while maximizing company profit margins.
- Foster customer relationships to encourage repeat business and identify process improvements.
- Maintain appropriate inventory levels by ordering necessary items for customers.
- Authorize orders up to $5,000 per line and $10,000 per purchase order without prior approval.
- Source products from branch, distribution center, or supplier inventories.
- Determine the most cost-effective shipping methods for customer orders.
- Collaborate with Account Representatives to ensure customer satisfaction.
- Expedite backorders and prepare orders for shipment.
- Manage customer returns as needed.
- Perform additional duties as assigned.
Typically requires a high school diploma or GED and zero to three years of relevant experience or an equivalent combination.
SKILLS AND QUALIFICATIONS:- Strong reliability, organizational skills, and attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to manage multiple tasks and effective time management skills.
- Moderate computer proficiency, including information processing and email communication.
- Familiarity with product knowledge is preferred.
Genuine Parts Company offers a comprehensive benefits package that includes healthcare options, 401(k) plans, tuition reimbursement, and paid time off for vacations, sick leave, and holidays.
The company is committed to conducting its business without discrimination based on sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, veteran status, or any other protected characteristic.
Genuine Parts Company is dedicated to recruiting, hiring, training, promoting, assigning, transferring, and terminating employees based on their abilities, achievements, experience, conduct, and other legitimate business reasons.
