Senior Support Engineer

3 days ago


Reston, Virginia, United States Pentasia Full time
Job Title: Senior Support Engineer

Important:

Full remote work opportunity

The ideal candidate must be able to work in the Eastern Time (ET) zone

Must be flexible, occasionally able to work on weekends and different shift patterns

Preferrable location: New Jersey

Our client provides a critical solution for online sports betting and gambling operators, ensuring player location verification before accepting bets

Role Overview

As a Senior Support Engineer, you will be a vital part of our support and service team, providing top-tier assistance to B2B clients within the iGaming industry

Your technical expertise, combined with a thorough understanding of our clients' needs, will ensure we meet and exceed their expectations

Job Requirements
  • 5+ years of experience in a support role within the iGaming industry or related fields
  • Proficiency in English and excellent technical troubleshooting skills
  • Experience in leading a team and working in a B2B environment
  • Familiarity with technical aspects of online gaming, geolocation, and compliance technologies
  • A global thinker who thrives in remote, unstructured environments, with a desire to drive success in a maturing organization
Job Responsibilities
  • Business support tickets and client reviews, offering proactive business suggestions and potential improvements
  • Serve as a key point of contact for customer inquiries
  • Work flexible hours, including weekends and outside typical business hours, to cover various shift patterns
  • Leverage knowledge in Java, Android SDK, iOS SDK, REST API, HTML, JS, SQL, and cloud solutions to diagnose and resolve technical issues promptly

If you're interested in this role, you can directly apply or share your CV with me



  • Reston, Virginia, United States AI Engineer Full time

    About the RoleWe are seeking a seasoned Senior Event Manager/Producer to lead and scale our flagship global events and support a growing network of franchise conferences and meetups worldwide. This role is for a highly experienced professional who thrives in high-stakes environments and delivers flawless, memorable events with minimal oversight.This is...


  • Reston, Virginia, United States Innova Solutions Full time

    Job Title: Senior Application Support EngineerInnova Solutions is seeking a highly skilled Senior Application Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of our applications.Key Responsibilities:Provide L1/L2...


  • Reston, Virginia, United States Innova Solutions Full time

    Job Title: Senior Application Support EngineerJob Summary: We are seeking a highly skilled Senior Application Support Engineer to join our team at Innova Solutions. As a key member of our Application Support team, you will be responsible for providing exceptional support to our clients, ensuring seamless application performance and resolving technical issues...


  • Reston, Virginia, United States Innova Solutions Full time

    Job Title: Senior Application Support EngineerInnova Solutions is seeking a highly skilled Senior Application Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of our applications.Key Responsibilities:Provide L1/L2...


  • Reston, Virginia, United States TCI International, Inc. Full time

    Job SummaryTCI International, Inc. is seeking a highly skilled Senior Customer Support Engineer to lead our global customer support process for radio frequency (RF) monitoring technology. As a key member of our team, you will provide technical problem-solving and product application support to both external and internal customers, conduct in-plant and onsite...


  • Reston, Virginia, United States APR Staffing Full time

    Job Title: Senior Development Support EngineerWe are seeking a highly skilled Senior Development Support Engineer to join our team at APR Staffing. As a key member of our technical support team, you will be responsible for providing technical assistance and support to our clients in a fast-paced and dynamic environment.Key Responsibilities:Design, develop,...


  • Reston, Virginia, United States Mindlance Full time

    Job Summary:We are seeking a highly skilled Senior Software Engineer - Production Support to join our team at Mindlance. As a key member of our production support team, you will be responsible for handling IBM products, particularly IBM Sterling File Gateway (SFG) and ITX (Transformation Extender).Key Responsibilities: Investigate and resolve production...


  • Reston, Virginia, United States APR Staffing Full time

    Job SummaryWe are seeking a highly skilled Senior Development Support Engineer to join our team at APR Staffing. As a key member of our technical support team, you will be responsible for providing technical assistance and support to our clients in the public safety sector.Key ResponsibilitiesDesign, develop, and test software applications in a .NET...


  • Reston, Virginia, United States Mondrian Alpha Full time

    Mondrian Alpha Seeks Senior IT Support EngineerA leading global investment firm, Mondrian Alpha, is expanding its New York office and seeking a seasoned Senior IT Support Engineer to lead technical support for the office and collaborate with global teams.This is a critical role that requires a confident and experienced professional to provide top-notch...


  • Reston, Virginia, United States Pentasia Full time

    Job Title: Senior Support EngineerJob Type: Full-time, RemoteJob Description:We are seeking a highly skilled Senior Support Engineer to join our team at Pentasia. As a Senior Support Engineer, you will be responsible for providing top-tier technical support to our B2B clients within the iGaming industry.Key Responsibilities:Provide technical assistance to...


  • Reston, Virginia, United States Strativ Group Full time

    Senior Database Support EngineerRole: Senior Database Support EngineerLocation: Bellevue area Hybrid (3 days a week in office)Compensation: Competitive salary range $100,000 - $ stockDomain: Database space - Series DAre you passionate about delivering exceptional customer experiences and have a strong background in technical support? Do you want to work with...


  • Reston, Virginia, United States Elucidate Staffing Full time

    Job Title: Senior Geostructural EngineerWe are seeking a highly skilled Senior Geostructural Engineer to join our team at Elucidate Staffing. As a key member of our engineering team, you will be responsible for providing technical expertise and support to our growing geostructural practice.Responsibilities:Deliver technical excellence in geostructural...


  • Reston, Virginia, United States ProSidian Consulting Full time

    Job Title: Senior IT Systems EngineerWe are seeking a highly skilled Senior IT Systems Engineer to join our team at ProSidian Consulting. As a Senior IT Systems Engineer, you will be responsible for providing technical expertise and support for our clients in the Government and Public Services sector.Key Responsibilities:Design and implement IT solutions for...


  • Reston, Virginia, United States Interclypse Full time

    Job Title: Senior Systems EngineerInterclypse is seeking a highly skilled Senior Systems Engineer to join our team. As a Senior Systems Engineer, you will be responsible for designing, implementing, and maintaining complex systems and infrastructure to support our business operations.Key Responsibilities:Design and implement system architecture and...


  • Reston, Virginia, United States SOS International LLC Full time

    Job Title: Senior Data EngineerSOS International LLC is seeking a highly skilled Senior Data Engineer to join our team. As a Senior Data Engineer, you will be responsible for designing, building, and maintaining large-scale data systems and workflows. You will work closely with our MLOps team to develop and deploy machine learning models, and collaborate...


  • Reston, Virginia, United States Brooksource Full time

    Senior IT Security EngineerJob SummaryWe are seeking a highly skilled Senior IT Security Engineer to join our team. As a key member of our security team, you will be responsible for providing senior-level support to security administration and working closely with the team to develop and maintain comprehensive engineering programs.Key ResponsibilitiesDevelop...

  • Senior Solar Engineer

    3 weeks ago


    Reston, Virginia, United States Foster Lawson Full time

    Job Title: Senior Solar EngineerFoster Lawson is seeking a highly skilled Senior Solar Engineer to join our team. As a key member of our engineering department, you will be responsible for designing and developing solar power systems for utility-scale projects.Key Responsibilities:Lead the design and development of solar power systems for utility-scale...


  • Reston, Virginia, United States Crystal Management Full time

    Job Title: Senior Test EngineerCrystal Management is seeking a highly skilled Senior Test Engineer to join our team. As a Senior Test Engineer, you will be responsible for developing and executing test plans, test cases, and test scripts for software applications.Key Responsibilities:Develop and execute test plans, test cases, and test scripts for software...


  • Reston, Virginia, United States Strativ Group Full time

    Role: Senior Support EngineerLocation: Flexible, with 1 day a week in New YorkCompensation: $100,000 - $160,000 + stock optionsDomain: Database space - Series DWe're seeking a skilled Senior Support Engineer to join our team. As a key member of our customer support engineering team, you'll work closely with our engineering team to resolve complex customer...


  • Reston, Virginia, United States Leidos Full time

    Job Title: Senior Systems EngineerLeidos is seeking a highly qualified Senior Systems Engineer to support the Advanced Battle Management System (ABMS) Enterprise Systems Engineering Team (ESET) in a multi-domain system for the Department of Defense Joint All-Domain Command and Control (JADC2).Key Responsibilities:Support an Integrated Product Team (IPT) to...