Senior Support Engineer
3 days ago
Important:
Full remote work opportunity
The ideal candidate must be able to work in the Eastern Time (ET) zone
Must be flexible, occasionally able to work on weekends and different shift patterns
Preferrable location: New Jersey
Our client provides a critical solution for online sports betting and gambling operators, ensuring player location verification before accepting bets
Role OverviewAs a Senior Support Engineer, you will be a vital part of our support and service team, providing top-tier assistance to B2B clients within the iGaming industry
Your technical expertise, combined with a thorough understanding of our clients' needs, will ensure we meet and exceed their expectations
Job Requirements- 5+ years of experience in a support role within the iGaming industry or related fields
- Proficiency in English and excellent technical troubleshooting skills
- Experience in leading a team and working in a B2B environment
- Familiarity with technical aspects of online gaming, geolocation, and compliance technologies
- A global thinker who thrives in remote, unstructured environments, with a desire to drive success in a maturing organization
- Business support tickets and client reviews, offering proactive business suggestions and potential improvements
- Serve as a key point of contact for customer inquiries
- Work flexible hours, including weekends and outside typical business hours, to cover various shift patterns
- Leverage knowledge in Java, Android SDK, iOS SDK, REST API, HTML, JS, SQL, and cloud solutions to diagnose and resolve technical issues promptly
If you're interested in this role, you can directly apply or share your CV with me
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