Hospitality Front Office Supervisor

4 days ago


Richmond Heights, Virginia, United States Four Points by Sheraton Richmond Airport Full time

Four Points by Sheraton Richmond Airport is seeking a dedicated and customer-focused Hospitality Front Office Supervisor to join our team. As a Hospitality Front Office Supervisor, you will play a crucial role in providing exceptional guest service and memorable experiences.

Estimated Salary: $70,000 - $90,000 per yearResponsibilities:
  • Assist the Front Office Manager in maintaining high standards of guest service quality and keep staff informed of new policies and procedures.
  • Accommodate all guest requests in an accurate and efficient manner, handling check-ins and check-outs with a friendly and professional approach.
  • Resolve guest challenges and ensure 100% guest satisfaction.
  • Audit and report on all cash and credit transactions accurately and efficiently.
Required Skills and Qualifications:
  • Prior experience as a Hotel Front Desk Supervisor or similar role.
  • Experience with hotel reservations systems like Galaxy Lightspeed or Opera.
  • Excellent communication and organizational skills.


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