Complex Claims Consulting Director

4 days ago


Chicago, Illinois, United States CNA Insurance Full time
Job Description:

CNA Insurance is seeking a highly skilled and experienced Complex Claims Consulting Director to join our team. As a key member of our claims management team, you will be responsible for managing the most complex and high-exposure Specialty claims.

Key Responsibilities:
  • Manage an inventory of complex Public D&O and Financial Institutions E&O claims, following company protocols to manage and oversee all aspects of the claim handling.
  • Ensure exceptional customer service by driving continuous improvements for all aspects of the claim/account, providing professional and timely claims services, and achieving quality and cycle time standards.
  • Verify coverage, set and manage timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel as needed.
  • Lead all activities involved with a focused investigation to determine compensability, liability, and covered damages.
  • Drive the resolution of claims by collaborating with internal and external business partners to develop, own, and execute a claim resolution strategy.
  • Establish and manage significant claim budgets by identifying, selecting, and actively managing appropriate resources.
  • Achieve quality standards by effectively managing each claim to ensure that all company protocols are followed.
Requirements:
  • Bachelor's degree, Master's degree, or equivalent experience.
  • Typically a minimum ten years of relevant experience.
  • Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
  • Advanced negotiation experience.
  • Professional designations are highly encouraged (e.g., CPCU).


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