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Customer Service Representative

2 months ago

Milford, Ohio, United States Total Quality Logistics Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our 3rd Shift Customer Service team at Total Quality Logistics. As a key member of our team, you will be responsible for ensuring seamless communication between our sales department and transportation partners.

Key Responsibilities:

  • Handle a high volume of inbound and outbound calls to ensure timely pickups and deliveries
  • Resolve shipping issues with a high sense of urgency and professionalism
  • Document and manage tasks in our internal systems
  • Provide updates and communicate directly with internal sales and support teams

What We Offer:

  • Competitive compensation package, including a starting rate of $17.50/hour and a $2.50 shift differential
  • A comprehensive benefits package, including health, dental, and vision coverage, as well as a 401(k) plan with company match
  • Tuition reimbursement up to $5,000 per year
  • A personalized career path with opportunities for advancement and professional growth
  • A dynamic and supportive work environment, recognized as a Fortune 100 Best Companies to Work for and Forbes America's Best Employers

Requirements:

  • A passion for delivering exceptional customer service
  • A strong desire to contribute to the growth and success of Total Quality Logistics
  • A history of excellent attendance and a strong work ethic
  • Excellent communication, organization, and problem-solving skills