Automotive Customer Service Representative

5 days ago


Toledo, Ohio, United States Yark Automotive Full time
Customer Service Representative - BDC

Yark Automotive, the largest dealership group in Northwest Ohio, is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - BDC. As a key member of our team, you will be responsible for providing exceptional customer service, building relationships with our customers, and ensuring a seamless experience from initial contact to sale.

Responsibilities:
  • Provide top-notch customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Utilize our CRM system to manage customer interactions, track progress, and ensure follow-up on all customer requests.
  • Work closely with our sales and service teams to ensure customer needs are met and exceeded.
  • Develop and maintain a deep understanding of our products and services, enabling you to provide informed and personalized recommendations to customers.
  • Stay up-to-date on industry trends, competitor activity, and market conditions to ensure our customers receive the best possible experience.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • 1+ year of customer-facing experience in a retail, hospitality, or sales environment.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of accuracy and attention to detail.
  • Basic computer skills, including proficiency in CRM software and Microsoft Office.
  • Valid driver's license required.
What We Offer:
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Competitive salary and bonus structure.
  • Opportunities for career advancement and professional growth.
  • A positive and supportive work environment, with a focus on teamwork and collaboration.

We are an Equal Opportunity Employer and a drug-free workplace. No phone calls, please.



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